Samar A. Abdelhakim Email & Phone Number

Egypt

Cairo, Egypt

Boston, Massachusetts, United States

• Respond to customers' requests such RFIs and RFPs completion.• Demonstrate to leverage of best practices on products.• Survey the customer's needs to adjust the best-designed solution architecture for them.• Build a strong relationship with all 3rd parties hardware companies.• Specify and manage the delivery of consulting services, e.g. in Proof of Concept & plans of installation, configuration & optimization, and migration.• Lead the small projects and POC from start to finish, ensuring meeting all deadlines, the final product exceeded expectations, and ensuring that projects ran smoothly.• Liaise with clients on a regular basis, keeping them updated on project progress and ensuring their satisfaction.

Boston, Massachusetts, United States

• Provide functional support to sales and marketing users.• Manage documents of the sales team, and quotation preparation.• Perform data entry efficiently for a sales team, and report improper system usage to senior management.• Coordinate with the Project and finance departments for documentation, collection, payment due, and legal actions.• Assist with sales forecasting by generating detailed process maps for sales & business workflows. • Build custom reports and dashboards specific to job functions using SalesForce.

Egypt

• Account management of key stakeholders and suppliers, acting as a point of contact, building strong client relationships, monitoring service levels through regular internal and external communication, customer service, and customer retention.• Develop a sales pattern for the software sales cycle.• Develop the marketing strategy and manage Social Media accounts.

Alexandria, Egypt

• Tie up new potential clients and demonstrate presentations to promote new products and special deals and identify new projects in order to increase the sales target.• Maintain sales dashboards in preparation for reporting.• Negotiating and closing sales by agreeing to terms and conditions.• Offer after-sales support services.• Record and maintain client contact data.• Review all sales activity and identify new product opportunities.

United Arab Emirates

• Manage the current partnership with existing distributors and invade more markets to generate new leads and distributors all over Egypt & African countries like Sudan, Libya, Levant, and East Africa.• Meet and maintain contact with key government leaders, end-users of the private sector, retailers, and dealers.• Offer quality instruction to the sales staff of Brother's distributors and dealers.• Conduct and administer end-user workshops and Seminar preparations.• Monitor the current state of distributors' payments.• Organize the sales, planning, and operation departments to provide the necessary details to the distributors.• Help the distributors to achieve their targets by generating marketing plans, analyzing sales data, performing marketing research, and Product positioning.

West Lebanon, New Hampshire, United States

• Create, monitor, and dispatch tickets to support engineers using Salesforce.• Schedule and coordinate vendor support.• Dedicated to the VIP customer's communication to fulfill their needs and responsible for all their stuff.• Provide help desk administrative functions to establish and maintain positive customer relations by Ensuring that the tickets dispatched and routed efficiently, Monitoring the tickets’ quality for quality control, and generating level performance reports.• Achieved a 98% customer satisfaction rating in response time, increased the average response time from 7 minutes to 5 minutes, exceeded SLA (Service Level Agreement) targets by more than 20%, and achieved a 100% response rate.

Masaken Sheraton

• Mega account management for the business (B2B and B2C).• Report statistics of losses and operations to the management and conduct training sessions.• Contacting the merchandisers, manufacturers, and courier companies to manage and handle the cases.• Managing the process of shipping the sold products to their buyers or listing them to be resold.• Increased team sales from customers by 28%, improved customer satisfaction by 42%, reduced customer escalations by 50%, and maintained an average turnaround time of 48 hours for all customer service needs.• Responsible for handling customer relationships, resolving disputes, and overseeing operations while monitoring customer satisfaction by ensuring their satisfaction with products and services, including identifying and resolving product quality, delivery, price, or troubleshooting.

Cairo , Egypt

• Research and write articles about oil and gas sources. • Explore the promising areas of production of gas, oil, water, and petroleum.• Use advanced tools to improve the research process based on previous studies.• Investigate and locate the utilities and detect the impedance of the land to build on it.• Improve the usage of software and programs related to geophysics and geology.

Master’S Degree, Seismic Data Processing

Activities and Societies: SEG ScholarshipsAnalysis of recorded seismic signals to create an image of the subsurface to enable geological.

Bachelor’S Degree, Geophysics And Seismology, Good