I joined the World Chess Club Berlin, a global organisation dedicated to promoting chess, with a lively bar, restaurant and club in the centre of Berlin.As WCCB marketing manager I was in charge of:# Planned and ran marketing campaigns, including street posters, ads and emails# Led the EURO24 FanZone project, achieving record monthly revenue and boosting foot traffic by 20%# Social media manager

A&O is a leading provider of budget accommodations in Europe. I joined the A&O call centre to enhance customer satisfaction and address any issues that arise. My main responsibilities:# Resolved customer issues, complaints, and concerns, ensuring a positive experience# Ensuring email satisfaction # Processed orders, returns, and exchanges, maintaining accurate records of transactions# Handle billing inquiries and process payments securely# Gathered and documented customer feedback, contributing to process improvements# Managed multiple customer interactions simultaneously while maintaining a high service standard