As a Customer Service Specialist (Negotiator) at Rocket Money's True-bill project, my primary responsibility is to provide exemplary service while negotiating and lowering customers' bills for internet, TV, phone, home security, and newspaper subscriptions. I take pride in my role, having successfully generated over $180,000 in revenue through effective negotiation techniques. Continuously active in this capacity, I strive to deliver ongoing cost-saving solutions for our customers, ensuring their satisfaction while contributing to the company's financial success. This role has honed my expertise in customer service, strategic negotiation, and revenue generation, equipping me to consistently achieve measurable outcomes in a dynamic and customer-centric environment.

My role as an Admin involved creating comprehensive Excel sheets that captured all the daily information essential for business operations. This position required meticulous organization and maintenance of records, ensuring all data was accurate and up-to-date. I supported a sales team whose primary role was to set appointments. My detailed record-keeping and administrative support were crucial in enabling the sales team to function efficiently and effectively, ultimately contributing to the overall success of the client’s operations.

As a Senior Customer Service Executive, my primary responsibility was to deliver exceptional service with the highest level of efficiency. In this role, I specialized in verifying legal documentation and account details for users of ePay Euronet, ensuring stringent compliance with a variety of policies and protocols. This meticulous process included thorough paperwork for document verification and the detailed verification of W-9 forms. My work demanded an acute attention to detail and a strong adherence to established guidelines, enabling me to consistently produce accurate and comprehensive First-Transaction Reports (FTR). By following these protocols, I played a crucial role in maintaining seamless operations and ensuring a high level of customer satisfaction. Additionally, my ability to manage and verify essential documentation contributed significantly to the integrity and reliability of the service provided.

As a Senior Customer Service Executive, my primary responsibility was to deliver exceptional service with utmost efficiency. I specialized in verifying legal documentation and account details for users of ePay Euronet, ensuring compliance with various policies and protocols. This included thorough paperwork for document verification and the verification of W-9 forms. My role required meticulous attention to detail and strict adherence to guidelines, allowing me to consistently produce accurate and comprehensive First-Transaction Reports (FTR). Through this, I ensured seamless operations and high customer satisfaction.