- Guide the development and refinement of the company’s SaaS AI-based product, ensuring its core AI/ML functionality is properly trained to meet and exceed, market needs, while aligning the product roadmap to larger market opportunities and laying the foundation for future scalability.- Collaborate with Oh Hi’s founder to develop strategic plans to align with her goals and drive growth, including understanding market needs and positioning products to address specific gaps.- Oversee the creation of comprehensive budgets and financial forecasts including a 3-year financial plan based on estimated sales and expenses to ensure effective financial stability and long-term business planning.- Implement tiered pricing strategies and conduct competition research to optimize revenue streams; a free tier, a paid individual tier with premium features, and a customizable business tier requiring direct consultation to meet specificneeds.

-Reported to the Vice President of Strategy. Led a team of 4 program managers who oversaw 15 employees that support 1000+ employees across multiple SaaS and PaaS-based products and operations teams responsible for strategic execution, continuous improvement, budget optimization and business transformation across all Lifion’s offices. - Attained a ~20% reduction in the contingent work budget by implementing a tracking tool, refining team roles, and optimizing product development spend. - Reduced software license costs by 30%, as measured by annual software expenditures, by establishing and executing an application portfolio rationalization process that evaluated each application based on utilization, cost, and strategic value.

• Streamlined operations, implementing 3 new modules in the ERP system: Logistics, Service, and CRM Module. Increasing sales by more than 110%, increasing revenue from operations by 140% and Increasing customer satisfaction rate by decreasing MTTR by ~70%.• Sourced and acquired all necessary computer hardware and software, negotiating favorable contracts and ensuring cost-effectiveness.• Led the development and implementation of new product pilots, collaborating with cross-functional teams to ensure successful launches.

• Oversaw the installation and configuration of routers, switches, firewalls, and servers, guaranteeing optimal performance and reliability. • Streamlined operations, implementing 3 new modules in the ERP system Improved Activity Ratio/AR Turnover from 64 days to 48 days and resulting in 19% reduction in the operating budget. • Developed a competitive-bid procurement process that reduced overhead by 10%.