Saba Amreen Email & Phone Number

Hyderabad, In

- Provide data management processes such as accessing raw data feeds, building queries and macros, writing VBA code, organizing data and designing reports that present status-at-a-glance visualization for business performance.- Retrieving and analyzing large sets of data using Excel, SQL, and other data management systems.- Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.- Taking ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.- Building and managing related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.- Monitoring existent metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities.- Generating complex queries to dive deep on process issues-Automate reporting for weekly/mothly business metrics; identify areas of opportunity to automate and scale ad-hoc analyses.

Hyderabad, Telangana, India

As an Analyst I am responsible for driving reporting, automation project and provide datasupport for key decision-making across the group. Analyze large amounts of data andsolve metrics and business cases around key projects and be comfortable with ambiguity with strong attention to detail and driving insights about Amazon business and delivering continuous improvement.- Advanced in SQL, ability to write complex queries from scratch from multiple tables, creating the appropriate joins, extracting and manipulating data, formatting fields, creating new measures and metrics, etc.- Ability to effectively manage competing priorities in a complex work environment, focusing on high-value activities.- Create and deliver compelling dashboards with visualization, and writing the document to explain the analysis, and providing insights.

- Supports escalations contacts, restricted account actions, and concessions approvals.- Demonstrates effective communication and cooperation with Team Managers and peers in an effort to manage teamwork load and morale. - Detail-oriented, analytical, proactive approach to problem identification and solving the issue accurately.

Subject Matter Expertise to New Hires- Worked with Training team to support the associates with the process. and providing knowledge of team-specific operational procedures as needed.- Quality Assurance to maintain quality of contacts by new hires and ensuring accuracy,- Deep brief session delivered everyday to make sure knowledge transfer and training.- Works on projects regarding process improvement and concession reduction- Maintains knowledge of CS and CAP resources and tools.

Provided excellent support and resolution expertise for multiple online marketplace and business platforms, driving high customer satisfaction.* Recognized as the team's top performer overall site, consistently ranking among the top 5% of agents for multiple quarters.* Demonstrated exceptional data privacy and handling skills, making fair and ethical decisions on sensitive customer information.* Collaborated closely with the team, offering on-floor support and training new hires on effectively handling live customer contacts including customer callbacks and live escalations.* Takes process improvement initiatives and works on projects regarding process improvement and concession reduction* Supports customers by handling contacts in all channels when needed.* Assisted in Quality Assurance Supports by contact mining based on business requests