Saba Jan Email & Phone Number

London Heathrow

* Checking in first, business and economy class passengers for flights at the counter * Verifying passenger documentation * Checking baggage and cargo routing tags as well as collect applicable fees * Assigning seats dependent on individual passengers and providing gate information * Checking for any special services passengers might need such as pet in cabin/hold, wheelchair passengers or unaccompanied minors etc. * Insuring documents and payments are correctly completed for the right services * Rebooking passengers from canceled or delayed flights also providing appropriate compensation * Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, and aircraft loading manifests.

London Heathrow

* Greeting and assisting passengers on arriving, domestic and international flights * Providing the highest customer service by helping passengers with their enquiries * Interpreting, assisting passengers with language problem and directing them to airport retailers * Working alongside the Airport and luxury retailers within the terminal such as Fortnum and Mason, Be Relax Spa, Pandora, Swarovski, Jo Malone London, Tiffany & Co, Dior to help encourage and promote passenger with their purchases * Promoting airline upgrades with Lufthansa

Hayes

* Interpreting optical prescriptions written by optometrists ordering lenses from prescription houses * Giving advice to patients on lens type, frames and styling * Adjustments or repairs to spectacles * Selecting, managing and ordering a range of optical products * Checking lenses on delivery to ensure that they meet the required specifications * Taking orders and processing them appropriately * Filling out NHS forms for patients that are eligible for free services * Arranging and maintaining shop display

Btec Diploma Level 3, Business Studies, Pass

Btec Diploma Level 2, Information Technology, Merit