•Talent Acquisition Strategy: Developing and executing strategies for sourcing and attracting top talent to meet the company's hiring needs.•Recruitment Process Management: Overseeing the recruitment lifecycle, from screening resumes, conducting interviews, and managing candidate offers.•Stakeholder Management: Liaising with hiring managers and senior leaders to understand staffing requirements and provide recruitment insights.•Data and Reporting: Monitoring recruitment metrics and providing data-driven insights to improve hiring efficiency and outcomes.

•End-to-End Recruitment: Manage the entire recruitment lifecycle for client companies, including job requisition, candidate sourcing, screening, interviewing, and offer management.•Sourcing & Talent Pipeline: Use a variety of sourcing strategies (job boards, social media, headhunting, etc.) to identify and attract top talent.•Client Interaction: Act as the main point of contact for client companies, understanding their hiring needs, providing regular updates, and ensuring a seamless recruitment process.•Candidate Experience: Ensure a positive experience for all candidates, from initial contact through to the interview process, feedback, and offer stage.•Market Knowledge: Stay informed about industry trends, talent availability, and competitor activity to provide strategic advice to clients.•Reporting & Metrics: Track key recruitment metrics (time-to-fill, quality of hire, etc.), analyze data, and provide reports to clients on recruitment performance.•Negotiation & Offer Management: Coordinate with clients and candidates to negotiate salary expectations, benefits, and other employment terms.

•Develop an ongoing and diverse talent pipeline using research, networking, database mining etc.•Manage filling vacancies against rigorous time, quality and service demands, prioritizing both volume and "difficult to fill" roles. •Adhere to the recruitment timeline and meet the deadline according to SLAs. •Maintain job posting on company career website and other portals. •Coordinate and partner with the hiring managers/ division GMs and stakeholders to understand their specific competencies requirements and forward potential candidates' profiles accordingly. •Interview and evaluate applicants and discussing job requirements with the GMs, Managers and stakeholder against the required competencies. •Educate managers to implement best recruitment practices using Competency Based•Interviewing and other assessment/selection tools. •Extending offer process, negotiate on the salary package with the shortlisted candidates and prepare for on boarding process. •Conduct new joiner induction for senior, mid and junior level employees. •Champion the company's employer branding activities and representing the company in various events.•Recommend the best practices and strategies for the recruitment process to minimize its costs. •Maintain and submit weekly/monthly recruitment reports. •Working closely with the Talent Acquisition Supervisor and recommend initiatives and best practices.•Acting Talent Acquisition team supervisor in the absence of the TA supervisor when required

Recruitment Profile:• Supervising the recruiting team and reporting on its performance• To continually review the operation of existing processes, recommend and implement improvements• Commune with executive clients and understand their recruitment requirements.• Responsible for business development by developing, retaining and managing various client relationships.• The key tasks are tapping business opportunities and marketing our services packaged to the needs of individual clients.• Reviewing and cross-examining candidate’s profiles that match client requirements on a technical and skill level.• Coordinate interviews with candidates and clients• Provide complete information to candidates about the company and position. • Extend offers to selected candidates.

• Leading Professional Research & Head Hunters Team.• Commune with executive clients and understand their recruitment requirements.• Professional Head-Hunting & Recruiting • Reviewing and cross examining candidates profiles that match client requirements on a technical and skill level.• Sourcing candidates using / searching database, advertising, head hunting and networking. • Provide complete information to candidates about the company and position. • Coordinate interviews with candidates and clients and do follow up• Extend offers to selected candidates.* Successfully headhunted, interviewed and placed candidates on different seniority levels; starting with Entry- level, mid-career, Senior Levels & C - Level positions *

• Conducting job evaluations• Advising managers on recruitment and selection strategies• Negotiating terms and conditions of employment with staff• Providing advice and playing a major role in work reviews and change processes• Updating and maintaining the HR Information System data• Write and present information briefings on a range of HR related topics• Advising on staff development• Contributing to the continuous improvement of HR systems and practices• Consulting on issues related to workplace relations and performance management• Responsible for the leave management• Preparation and submission of tuition fees reimbursement memo for eligible employees.• Preparing Payroll Movement and time sheet for those employees not paid through payroll.• Responsible for processing of visa cancellation for resigned and terminated staff by keeping track of the LWD• Responsible for calculating the final settlement and end of service benefits of leavers.• Issuing experience certificates• Uploading of employee bank details for salary transfer in the system• Preparing warning and termination letters• Exit Interview for leavers

Answer customer questions regarding problems with their accounts.Advise customers of necessary actions and strategies for debt repayment.Locate and notify customers of delinquent accounts by telephone or mail.Confer with customers by telephone or in person to determine reasons for overdue payments.Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Contact Center Representative Nov 2008 - July 2010Answer phones and respond to customer requests. Provide customers with product and service information. Up sell products and services. Cover any inquiry about any released camping in the media.Cards activation, Blocking and Replacement Handling all kind of complains related to accounts and credit cardsHanding troubleshooting of POS machines and inquiries of merchants.Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved.Complete call logs and reports. Other duties as assignedCollection OfficerAug 2007 – Nov 2008 Contact customers by phone to remind them of overdue payments and to understand their needs.Provide customers with sufficient information to make proper payment to the Bank.Review customers' profile and introduce the most effective collection actions.Negotiate payment schedule that will ensure maximum profitability and minimum risk exposure to the Bank.Follow up with customers with overdue payments via various communication mechanisms Provide administrative work related to collection such as updating delinquent account history, updating change of customers' data, accepting payment instruction, adjustment to payment apportionment, reversing incorrect charges, sending duplicate statements/letters, collation of MIS data etc