• Supported U.S.-based healthcare clients, including doctors and practice staff, in effectively utilizing the company’s software, ensuring seamless operations and user satisfaction.• Built and maintained strong client relationships, fostering a collaborative atmosphere and consistently increasing customer satisfaction.• Maintained continuous communication with doctors, front desk personnel, and practice managers, ensuring alignment and responsiveness to their needs.• Conducted risk assessments to identify clients at risk of leaving, recommending suitable product adjustments and solutions to enhance retention.• Acted as the primary point of contact, bridging communication between clients and internal teams to address and resolve client issues.• Regularly followed up on client concerns, collaborating with internal teams and documenting all relevant discussions to maintain comprehensive records.• Responded promptly to client inquiries and complaints via calls, emails, and voicemails, providing detailed and timely resolutions.• Addressed pricing-related questions and provided written summaries to clients, ensuring clarity and satisfaction.• Managed upgrade projects for client practices, coordinating and scheduling EMR updates, and conducting follow-up to address any post-upgrade concerns.• Created cases for EMR management and resolved related issues, facilitating a smooth experience for practice staff.• Performed SWOT analyses for clients to identify potential issues, assess impact, and proactively recommend effective solutions.• Escalated complex issues, coordinating with internal teams to ensure swift and comprehensive resolution.• Monitored and documented client feedback from surveys, maintaining and analyzing scores to drive continuous improvement.

Represented Synchrony Bank by contacting clients with missed payments, helping them establish manageable payment plans to resolve outstanding balances.• Engaged with clients to understand payment challenges and offered personalized repayment plans, creating positive interactions and fostering trust.• Sent closure letters upon debt resolution, ensuring a supportive and transparent approach to debt management.

Retained Vodafone (UK) clients by understanding individual needs and recommending suitable solutions to enhance satisfaction and reduce churn.• Consistently achieved high Net Promoter Scores (NPS), leading to improved customer loyalty and increased sales conversions.• Assisted clients with budget-friendly options, successfully managing NPS targets, sales goals, and bundled offerings to meet organizational objectives.

Collaborated with merchant banks to support clients in dispute resolutions under Visa rights, including arbitration processes, and followed through on cases until resolution.• Analyzed complex documentation for high-stakes disputes, applying effective time management and critical thinking to deliver accurate outcomes.• Acted as the main point of contact for clients during the dispute process, using a dedicated extension for streamlined communication.

Managed Barclaycard (UK) accounts, achieving high sales volumes and maintaining a positive customer experience to secure top NPS ratings.• Received the "Best Performer" award for consistent excellence in service, client satisfaction, and exceeding sales targets.• Utilized strong DOS-based typing skills (40 wpm) for quick, accurate information retrieval, efficiently handling escalations and customer inquiries.

Assisted UK customers with credit card queries, upselling Barclaycard products and achieving monthly and annual sales targets.• Filed disputes, managed balance transfers, and answered general finance inquiries, providing exceptional service and contributing to revenue generation.• Mentored new hires, guiding them through On-Job