Saba Shaikh Email & Phone Number

• Directed a team of 10-12 members, performing performance audits and providing actionable feedback to boost team efficiency.
• Resolved customer queries through inbound and outbound calls, ensuring effective resolution and high customer satisfaction.
• Created monthly Call Volume PPTs and operational reports to evaluate team performance and tackle critical issues in customer interactions.
• Spearheaded brand research initiatives, collaborating with various departments to extract customer insights and market data.
• Disseminated warehouse and technical reports to track customer query inflows and guarantee seamless operations.

India

• Addressed customer inquiries across multiple channels, ensuring swift support and issue resolution.
• Conducted brand research to derive insights into customer preferences and market trends.
• Partnered with cross-functional teams to facilitate smooth workflows and enhance customer experiences.

Mumbai, Maharashtra, India

• Administered inventory and monitored stock levels on the company’s e-commerce platform, ensuring prompt restocking and order fulfilment.
• Employed Microsoft Excel for inventory reporting and analysis, heightening operational precision and efficiency.
• Coordinated with vendors and suppliers to secure timely deliveries and maintain customer satisfaction.

Bachelor Of Mass Media -Advertisement, Advertising, B+

Activities and Societies: Creative Head of the College

Bachelor Mass Media, Advertising