Saba Shaikh Email & Phone Number

• Directed a team of 10-12 members, performing performance audits and providing actionable feedback to boost team efficiency.• Resolved customer queries through inbound and outbound calls, ensuring effective resolution and high customer satisfaction.• Created monthly Call Volume PPTs and operational reports to evaluate team performance and tackle critical issues in customer interactions.• Spearheaded brand research initiatives, collaborating with various departments to extract customer insights and market data.• Disseminated warehouse and technical reports to track customer query inflows and guarantee seamless operations.

India

• Addressed customer inquiries across multiple channels, ensuring swift support and issue resolution.• Conducted brand research to derive insights into customer preferences and market trends.• Partnered with cross-functional teams to facilitate smooth workflows and enhance customer experiences.

Mumbai, Maharashtra, India

• Administered inventory and monitored stock levels on the company’s e-commerce platform, ensuring prompt restocking and order fulfilment.• Employed Microsoft Excel for inventory reporting and analysis, heightening operational precision and efficiency.• Coordinated with vendors and suppliers to secure timely deliveries and maintain customer satisfaction.

Bachelor Of Mass Media -Advertisement, Advertising, B+

Activities and Societies: Creative Head of the College

Bachelor Mass Media, Advertising