Worked in TDR team1. Acted as a primary point of contact for customers regarding their refund requests. 2. was responsible for responding to customer inquiries, providing updates on the status of refund requests, and addressing any concerns or issues raised by the customers. 3. Provide timely and professional assistance to customers seeking ticket refunds through various communication channels.

worked in : Indian and North America Message service (NAMU)1. Assistanced customers. This includes answering queries, troubleshooting technical issues, resolving complaints, and offering guidance or recommendations.2. Call Handling and Documentation: Handling incoming and outgoing calls efficiently is important. This involves documenting customer interactions, updating relevant information in the system, and maintaining accurate records of each customer's case.3. Compliance and Quality Assurance: Adhering to company policies, procedures, and legal requirements is crucial. Following compliance guidelines ensures the protection of customer data and maintains the quality standards of the voice process.4. Team Collaboration: Collaborating with colleagues and team members to share knowledge, gather feedback, and contribute to a positive work environment is essential. This includes actively participating in team meetings, training sessions, and knowledge sharing activities.5. Continuous Learning: Keeping up with product updates, industry trends, and customer service best practices is important. Engaging in ongoing training and self-improvement helps to enhance skills, deliver better customer experiences, and contribute to personal growth.

Silver masala is manufacturing company i worked as a freelancer social media marketing specialist , used to handle social media pages such as facebook and instagram .

Simeens beauty parlour a beauty salon i worked there as a recruiter and trainer , used to give training to beauticians

1. Assisted customers by providing their bank account details .2. Responded to customer inquiries via phone .3. Identified customer issues with products or services and initiated resolutions for it .4. Provided customers with detailed information on company products and services .5. Requested escalation for unresolved issue

I did an internship in Hamstech India Private Limited , during my MBA . I did a project on training and development , which included a study of training and development methods that Hamstech India private limited adopted and how the organisation provides training to their employees .