Management and oversight of ETP Project delivery and execution, including:• Ensure guidelines and accountability are upheld for the successful delivery of projects from Ideation to Closure.• Prepare and facilitate forums including New Business Review (NBR), Tollgate Review (assessing project status, alignment and progression through its lifecycle phases), and confirm projects coming off-hold adhere to established guidelines and processes• Act as an advisor in providing guidance and support to Project Leaders, assist in understanding, learning, and using “Planview”, to insure successful planning and delivery of projects. • Develop and maintain “how to” guides, knowledge articles and training documentation.

Co-developed Resource Demand Checkpoint process and governance. Responsible for conducting Checkpoint reviews of project schedules, report on opportunities for improvements and ensure alignment with the enterprise strategic objectives.

Collaborate with diverse cross-functional teams to drive initiatives for Customer Success and Consulting products & services, ensuring alignment with company objectives, strategic and operational goals. • Conduct interviews and process walk through with key stakeholders to understand workstream scope, identify deliverables, build, and execute the project plan.• Actively engage with team to keep project timelines on track, run meetings to analyze, escalate and remove blockers.• Monitor project progress and health, and update project plan and stakeholders on project status.• Drive cross-functional coordination and logistical support to insure successful project implementation in alignment with the product portfolio vision.• Perform data gathering and analyze for trends on product performance, translate analysis into insights and recommendations for process improvements in support of business strategy.• Forge strong working relationships and build credibility with a range of internal stakeholders and peers.

Work with large Hotel Management Groups to onboard their properties to myDigitalOffice, a cloud-based information management platform where hospitality executives go to monitor their most critical performance metrics and KPI’s in one place. Responsible for and focused on exceeding Client expectations.• Conduct analysis of customer requirements, plan and execute technical set-up to integrate client systems with one or more of myDigitalOffice solutions (myPerspective, myDocs and MyData).• Monitor the implementation process and update Customer and C-suite executives on project status.• Track and adjust team KPI’s against company targets.• Co-ordinate solution training webinars for customers.• Manage the set up and adoption of Atlassian JIRA software as the company’s project management platform. • Collaborate with Agile Product Owner and Scrum team in planning and developing automation for the onboarding process.• Responsible for the development and implementation of a companywide RACI chart covering inter dependencies of over 250 employees in 7 cross functional areas.

• Directed implementation of hospitality and tourism online booking engine web applications with extranet integration (Expedia, hotels.com, etc.) and inventory channel. • Utilized Agile practices and Kanban to design and deploy implementation in short sprints and satisfy the customer through methodical and incremental delivery.• Worked closely with end-users and technical teams to identify and quickly resolve issues.• Developed strategies to remove obstacles and resolve conflict. • Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.• Performed cost-benefit analysis and assessed the risk of eliminating in-house server and going to the cloud infrastructure. • Analyzed retrospective logs and refined workflow to develop improved integration process which resulted in a 15% efficiency.• Planned and executed on-boarding of over 20 new reservation accounts from inception to materialization. • Managed on-boarding backlog, controlled WIP limits, and sustained team velocity by removing hurdles and managing stakeholder involvement and communications. • Developed project plan and coordinated activities of the development team during the implementation and deployment of the software system.• Established a clear architectural map and managed deployment of a cloud-based IP-PBX telecommunication application (Jive VOIP system), and the project was completed 2 weeks ahead of schedule.• Spearheaded Microsoft 365 migration. Utilized agile practices to develop product backlog, assisted in prioritizing epics and defining user stories, facilitated sprint planning and reviews and kept the team motivated and delivering incrementally within a 2-week iteration. Moving to MS365 further reduced IT budget by another 25%.• Solicited and reviewed proposals then negotiated service contracts for 18 reservation accounts.

• Facilitated increased product awareness through promotion and innovative sales strategy.• Coordinated innovative strategies to accomplish objectives and boost long-term profitability • Championed a cross-functional team in the continuous incremental delivery of high-quality products on a 2-week cadence. • Collaborated with sales and marketing departments to identify business opportunities and provided cloud-based tour and hospitality management solutions.• Received and prioritized stakeholder and team service requests, investigated and troubleshot technical software systems, worked with development and design teams to find solutions or implement necessary fixes, coordinated activities and communicated with team and stakeholders until the issue was resolved to stakeholder satisfaction.• Created and maintained clear documentation of user service processes and features of the software to share with the team and enhance the company’s knowledge library• Innovated and incorporated new ideas and process improvements and documented processes in the shared knowledge Library.• Managed daily operation of a midsize reservation service center, specializing in providing customer-focused, high-quality travel services while providing leadership and support for a team of 10 work-at-home sales professionals and other support staff.• Collaborated with accounting to reconcile financial reports, investigated and implemented procedures for mitigating and or reducing agent errors.