Led the team of 20, capable of managing and motivating the team members to improve the performanceManaged variety of customer issues, adapted to new processes and changes, and effectively transferred the knowledge to the teamImplemented critical thinking and provided effective solutions under pressureCollaborated with customers and team members through emails and phone calls.

Assisted customers in handling the Intuit Turbo tax softwareTechnically proficient with software, quickly grasped and understood issuesDeveloped the skills to actively listen to the customer’s queries, respond quickly with the resolution in professional mannerEscalated high level issues to the management and experienced working effectively with team