As a Business Development Team Lead my role was essential in supporting the growth and expansion of the business. I was responsible for conducting thorough research to identify potential companies and customers by using various techniques such as keyword research, industry analysis, and specific tools. This data analysis helped in targeting specific companies and customers for business development purposes. I was actively involved in reaching out to potential customers and companies through various channels, such as sending emails, follow-ups, connecting on LinkedIn, and utilizing social media platforms. This proactive approach allowed me to expand the customer base, identify new business opportunities, and establish partnerships. I participated in daily and weekly meetings where business development strategies were discussed. As a Business Development Team Lead, I had oversee the day-to-day activities of the BD interns. This involves assigning tasks, setting priorities, and ensuring that team members have the necessary resources and support to accomplish their goals. I had regularly track the team's performance against KPIs and targets. Identified the areas for improvement and implement strategies to enhance team productivity and effectiveness. I provided guidance and mentorship to team members, helping them develop their skills and expertise in business development. Lastly, I prepared regular reports for senior management, outlining the team's progress and the results of business development efforts.

• Assisted customers promptly and politely via telephone. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. • Learned, referenced and applied product knowledge information. • Asked open-ended questions to assess customer needs. • Built long-term customer relationships and advised customers on purchases and promotions. • Received multiple positive reviews which acknowledged dedication to excellent customer service.

• Responded to customer requests with friendly, knowledgeable service and support. • Researched complex problems and resolved issues in a timely manner. • Scored in top 10% of employees for successful Sales. • Demonstrated dedication to continuously improving sales abilities and product knowledge. • Shared best practices for sales and customer service with other team members to help improve the organization efficiency. • Actively pursued personal learning and development opportunities. • Created and maintained an organized database to develop promotional sales.