Product Manager specializing in AI-powered chatbots, leveraging RAG systems, APIs, and NLP to enhance user engagement and resource accessibility in SaaS environments.Smart Waterloo Region Innovation Lab - https://www.swril.ca/Data Lead projects

Course instructor for Trends in Big Data

• Developed course content that enhanced SQL proficiency, achieving a 90%+ student satisfaction rate as measured by faculty evaluations.• Boosted student engagement by integrating real-life problem-solving scenarios and gamification techniques into the curriculum.• Led workshops for faculty on the innovative use of generative AI in coursework gamification, stemming from the exceptional results obtained through its implementation.

• Initiated digital transformation by establishing a baseline Service Level Agreement, creating a community survey to evaluate resident connections to their Neighbourhood Association (NA), and leveraging data analytics to enhance insights for strategy development.• Conducted thorough research and performed SWOT analysis for each NA, enabling the development of customized strategic action plans to address unique needs and opportunities.• Organized and led workshops and training sessions on community engagement strategies, asset mapping, and collaborative problem-solving, empowering participants with practical knowledge and tools for effective community development.

• Strengthened the learning experience of 200+ students of a third-year course in collaboration with the professor; marked assignments and exams• Simplified complex concepts, enhancing students’ understanding of the subject matter by leveraging a diverse instructional technique• Maximized work efficiency by facilitating the discussion board and Q & A sessions

• Provided personal care and support for individuals with physical and intellectual disabilities • Maintains up-to-date personal and medical records, and communicated them with the team • Administered oral medication to patients, took vitals, and documented medical records for doctors and other caregivers

• Initiated the project on the benefits and barriers of adopting SmartSurveys in the healthcare domain in conjunction with the team leaders • Participated in the development of a prototype system that leverages Wearable technologies to support Rich, Subtle, and Transient (WRiST) interaction; administered the collection and analysis of the data• Created and edited a video to demonstrate the WRiST prototype to a general audience

• Designed personalized lesson plans catered to individuals in various age group and physical conditions• Improved the wellbeing of adults by performing specialized classes targeting spinal injuries, joint problems, and limited range of movement• Maximized client’s satisfaction by providing an educational and fun environment for younger students

• Conducted a systematic review of over 1000 publications in the field of Computer Supported Cooperative Work; categorized and summarized select papers to inform future research• Coordinated participant recruitment, data collection and analysis for a prototype system that leverages wearable technologiesPublication: James R. Wallace, Saba Oji, and Craig Anslow. 2017. Technologies, Methods, and Values: Changes in Empirical Research at Computer Supported Cooperative Work 1990 – 2015. Proceedings of the ACM on Human-Computer Interaction (PACM HCI). https://doi.org/10.1145/3134741