Operations Manager Iii / Change Manager
Seattle, Wa, Us
• Act as Site Lead/General Manager 4 days a week as senior management representative• Led a team of 13 Managers, 25 Supervisors/Trainers, and over 1,200 hourly associates• Conduct weekly review and recommendations of annual operating budget and P/Ls of $5M• Achieved all major KPI's for FY18 in Los Angeles, including TPH (throughput per hour - efficiency), CPP (cost per package), budget, and staffing• Partner daily with support staff (HR/Safety/Maintenance/Janitorial/Transportation) and other managers in order to balance labor requirements, ensuring the business is operating a balanced and efficient shift• Responsible for developing continuous improvement Lean Six Sigma process• Saving company $300,000 in inventory, improved individual throughput by 200%, and overall throughput by 15%• Hand selected out of 55 Operations Managers to assist in Phoenix, a bottom performing site, to improve and make fiscally and operationally positive • Successfully turned site around within a 60-day window, improving operational efficiency by 13% and Cost Per Package (CPP) reduced to 28 cents/each – a 11% marginal gain• Focused on B2C, B2B, supply-chain, long-term requirements, fiscal implications, human resource issues, and personal development