Sabatino C. Email & Phone Number

San Mateo, Ca, Us

Oversight of ITSM/Service Desk functions. Emphasis on systems, endpoints, network and security platforms to deliver a more seamless and automated service delivery to clients and customers worldwide.

St-Eustache (Québec), Ca

• Oversee Infrastructure team inclusive of Network, Servers and VOIP. Lead a Help Desk fullservice team that services 1500+users all over North America. Emphasis on legacy refreshand ensuring standards are placed and adhered. Follow up with all issues regarding enduser needs and ensure appropriate action to outages and escalations.• Successfully led migration from legacy network & server hardware to a cloud-basedinfrastructure, saving $200K/year & improving customer experience.

• Complete oversight of all Network, Voice, Server, Data and Help Desk portfolios. Review,planning and preparation for new projects, technologies, and budgetary/vendor itemsinclusive of IT Strategy and Security reviews and implementations. Management of allprojects and integration of new entities across North America. Migration of legacy portfoliowith emphasis on Azure platform, removal of legacy platforms and introduction of assetreview for new corporate standards.• Successfully managed IT Help Desk and Network operations, reducing response times by25% and improving customer satisfaction from 65% to 95%.

Vadodara, Gujarat, In

• Responsible for the review, recommendation, and implementation of a full ITSM process forintegrating client hosting needs such as 7x24 help desk, Incident and Change Management,ITIL best practices ensuring processes and protocols adherence. Project Management foronboarding and off boarding of clients. Data Center standards along with DRP exerciseplanning and preparation.• Managed IT services delivery team of 10 to reduce service complaints by 35% & improvecustomer satisfaction by 20% in 6 months.

Doha, Qa

• Responsible for managing all IT team activities and providing scalable, sustainable, andsupportable IT Infrastructure and systems for remote office locations and Data Centers.Anticipate and identify risks and issues that may impact deliverables and developed andimplemented mitigation and corrective actions. Assumed responsibility over key networkoptimization projects and initiatives. Researched software and hardware solutions toimprove network quality and reliability. Oversee the strategic side of end-end ServiceDelivery Operations and major incident management across the company. Provideexecutive leadership and overall direction for ongoing projects and operations andmanaging the IT budget.• Led successful IT operations team of 8, achieving a 99.9% uptime for the data center with a20% cost reduction.

Dubai, Ae

• Responsible for managing all IT team activities and providing scalable, sustainable, andsupportable IT Infrastructure and systems for remote office locations and Data Centers.Anticipate and identify risks and issues that may impact deliverables and developed andimplemented mitigation and corrective actions. Assumed responsibility over key networkoptimization projects and initiatives. Researched software and hardware solutions toimprove network quality and reliability. Oversee the strategic side of end-end ServiceDelivery Operations and major incident management across the company. Provideexecutive leadership and overall direction for ongoing projects and operations andmanaging the IT budget.• Led successful IT operations team of 8, achieving a 99.9% uptime for the data center with a20% cost reduction.

Toronto, Ca

Oversaw the entire gamut of activities including IT infrastructure development, project andprogram management, service delivery, technology investment alignment, technologyevaluation and support, enterprise architecture, system design, system integration anddocumentation. Designed and implemented a Sugar CRM solution to handle requirementsfor the subway expansion project.

Toronto, Ontario, Ca

• Oversight of all IT operations for Henry's Cameras, Headshots and JonesHouse retailoperations. Developed robust IT strategies for overall functioning of the organization, roles,defined best practices, produced procedures, enhanced support levels and restored amityamidst the IT/IS staff and the rest of the company. Established guidelines and programs foreffective information technology management as well as recommended long-term andshort-term management information systems plans and budgets. Built and maintained astrong functional team through effective recruiting, training, performance management,coaching, team building and succession planning while ensuring team meets relevant ITmetrics (KPIs/SLAs), budget planning/oversight and commitments per IT business goals andobjectives.• Introduction of virtual systems and a more bulletproof infrastructure that reduced downtimefor retails stores by more than 60% in less than 6 months.

Roseland, New Jersey, Us

• Accountable for planning, controlling, and managing the budgetary resources for thecomplete Canadian Server technology division projects. Provided support to existinginfrastructure as well as planning & integrate new technologies effectively to improveprocess effectively. Focused on enterprise growth and maturity through implementation oftechnology and governing process. Built strong information system infrastructure based onthe company's objectives and business needs. Collaborated with the team members andsenior management to maintain a continuous stream of information regarding the projectstatus and progress. Handled procurement of hardware, software; involved in procurement,managing contracts, and obtaining the best possible terms and price from vendors.

Ottawa, Ontario, Ca

Last posting was Flight Leader at Mountainview Canadian Forces Detachment - Command of 10 instructors and 40 students.

B.Sc, Environmental Science

Cpl, Aviation