Soraya Jann Fatima Fay Abaton, Rpm,Cldp®, Clssyb, Chra Email & Phone Number

Warsaw, Pl

Warsaw Metropolitan Area

Knowledge Management

Philippines

RESPONSIBILITIES:• Involved in the review, modification, and creation of the unit’s policies and guidelines• Evaluation and approval of external training requests from company staff worldwide• Evaluation and approval of invoice payments and reimbursement for external training• Checks and controls for the unit's financial aspectsACHIEVEMENTS:Achievements:- Module design and revision for new staff orientation- Redesigning and revision of all unit reference documents- Creation and analysis of Customer Satisfaction Survey

Makati City, Philippines

RESPONSIBILITIES:• Facilitate and create learning and development programs as well as handle all talent development administrative tasks (calendar management, training materials, etc)• Supported office operations by answering phone calls, responding to emails, and managing correspondence for employees and outsourcing companies. • Scheduling and facilitating meetings, conferences, and employee engagement activities. • Prepare, review, and modify documents, reports, and presentations for executives.• Maintaining and ensuring office filing systems and documents were organized, correct, and complete.• Supervised subordinate staff in carrying out daily duties and activities.ACHIEVEMENTS:- Curriculum for Expressions University- Teaching Effectiveness Tool and Matrix - Expressions- Learning Application Monitoring Platform (E-LAMP)- Modules - Interviewing Skills for Managers, Grit 101, Upholding the Vision, Mission and Values- New Employee Onboarding Manual- Training quantitative database

Parañaque, National Capital Region, Philippines

RESPONSIBILITIES • Facilitate technical and soft skill training for management trainees.• Act as the class manager for employees under the Manager’s Development Program (MDP)• Coordination with subject matter experts• Administrative tasks of all learning and development-related activities• Exposed on the back and front of the house restaurant operations as well as research & development.ACHIEVEMENT:- Certified to facilitate 5 technical and soft skills programs for restaurant managers- Handled 3 batches of managers as a classroom manager- Modification of training modules and matrix

Sm Corporate Office, Pasay City

RESPONSIBILITIES:• Creates and facilitates training and development programs as well as employee engagement activities• Handles all training & development administrative tasks (calendar management, training materials, etc)• Sourcing and collaboration with external training providers• Provides customer service and operations support in different branches as cashier and on-floor supervisor during peak season• Prepare, review, and modify documents, reports, and presentations for executives.• Supervised subordinate staff in carrying out daily duties and activitiesACHIEVEMENTS:-Training modules- Customer Service for Cashiers and Customer Assistants, Telephone Etiquette,Interviewing skills, Cashiering,- Created Back to Basic Program for Managers

Bank Of The Philippine Islands