- Assisting in building templates, views, and dashboards in ClickUp to supportAgile/Scrum teams.- Develop workflow automation scenarios in Make.com, ClickUp, HubSpot, and Zapier using API integrations.- Participate in Solution Team Daily Standup to review open issues and assign newtickets.

• Taught in Java programming course as a lab instructor.• Provided tutoring in the IT Learning Center.• Graded student submissions for assignments and exams.• Proctored in exams.

• Assisted in building templates, views and dashboards in ClickUp to support Agile/Scrum teams and increased productivity by 50%.• Developed workflow automation scenarios in Make, ClickUp, HubSpot and Zapier and reduced 70% time in repetitive tasks.• Facilitated Scrum meetings, assigned sprint points, unblocked tasks and helped achieve 40% more fluid SDLC.• Created clear processes with proper list of statuses, assignee, time estimates and due dates.

• Built and managed 60+ workflow automations for internal use and clients in Make.com and Zapier using RESTful API.• Saved 40+ hours per week on average on repetitive tasks using automation.• Provided IT project management consultancy to 50+ clients using ClickUp.• Created reliable and complex workflows increasing 30% capacity in taking up more client projects.

• Managed and led a team of 20+ coworkers working in web developing, SEO, and digital marketing.• Created and maintained project management infrastructure in ClickUp and previously on Trello.• Managed website hosted in BigCommerce.

• Taught in IELTS classes.• Evaluated course plans.• Managed campaigns, and staff.

• Designed and implemented small, medium, and large scale networks for CCTV surveillance projects.• Set up the network and physical systems for access controls, and turnstile gates.• Managed a team of technicians and engineers.• Attended in-person meetings with clients.• Managed large scale projects till completion.

• Performed network monitoring duties on IP, MPLS & TDM networks.• Handled customer calls and performed primary troubleshooting according to the complaint type over phone.• Identified network issues using networking tools such as Centreon, Nagios, MRTG graph, Looking Glass, IPPlan, etc. • Supervised and Coordinated with the support and fiber teams.• Maintained everyday issues with proper database updating and e-mailing accordingly.• Identified issues and continuously communicated with third party vendors to resolve them as early as possible.