Sabbir Hossain Email and Phone Number

• Analyzed voice call patterns and customer behavior to optimize pricing, driving increased user retention and revenue.• Tracked the performance metrics of the Voice product and provided updates to pinpoint patterns and potential areas for enhancement.• Utilized predictive analytics to forecast customer demand and shape future voice product innovations.• Performed User Acceptance Testing (UAT) for new data features and reports, ensuring accuracy, functionality, and alignment with business requirements• Updated on industry trends, technologies, and best practices related to voice services and telecommunications through online platforms like Coursera or LinkedIn Learning.

• Currently working under Product team & Technology Team.• Finding bugs and issues at client site.• Developing and implementing test plans, test cases, and test scripts.• Conducting manual and automated tests to identify software defects and verify functionality.• Perform Pre-live & Post-live UAT. • Act as a bridge between Product and Technology teams.• Assuring the Quality of Products such as (Minutes Pack, Bundles Pack).• Application Quality Testing such as (MyGP App, FlexiPlan App).

• Collaborated with teams to translate business needs into effective data models and reports that drove marketing, sales, and operational performance.• Automated data collection and reporting processes, reducing manual effort and increasing efficiency by 50 %.• Analyzed key performance metrics and customer data to drive strategic decisions for Fly Far Ladies, contributing to the brand’s growth.• Gather and collect data from various sources such as databases, spreadsheets, APIs, and external datasets• Converted data into actionable insights by predicting and modeling future outcomes.• Create interactive and insightful visualizations using Tableau/Power BI.• Stay updated on industry trends and new features of Tableau, SQL, and Python.• Ensure data analysis follows ethical standards and complies with relevant regulations.