• Using databases, including the Judicial College Learning Management System, to assist with organising courses and events and, in monitoring attendance• Maintaining accurate records and creating spreadsheets and checklists of core data• Liaising with the judicial training team and course leaders to coordinate courses and programme information • Prepare training and course materials and making amendments where necessary• Provide administrative support to colleagues and at events where required• Providing technical support during virtual events• Planning event management, including monitoring the budget, managing delegates, planning venue requirements, accommodation and food and beverage provision

• Providing excellent customer service • Dealing with enquiries• Handling payments and refunds and serving hundreds customers a day• Managing stock, deliveries and inventories• Working efficiently within a team, to support my colleagues and ensuring that KPI targets were met.• Working effectively and calmly in a high pressured and busy environment• Responsible for visual merchandising to ensure stock is presented well and the store is appealing to customers

● Representing and promoting the university, creating a welcoming environment at events such as open days and higher education fairs, providing advice and information ● Participating in student panels, answering questions about university life and experience ● Conducting campus tours across both university campuses ● Presenting at school assemblies and facilitating workshops about higher education, developed confidence in delivering ideas and information ● Engaging with new student ambassadors to provide advice and assisting the team with compliance and document handling. ● Was consistently reliable and punctual, covering shifts and activities when needed ● Liaised effectively with academic staff, providing support during open days

● Designing marketing material for the university, organising photo shoots and support participating students ● Organising a range of events to promote the university and its courses, including conferences and job fairs● Assisting current and prospective students with enquiries, delivering excellent customer service, and referring to colleagues as needed ● Engaging with potential applicants to promote participation in recruitment events● Strong IT skills: trained colleagues on the different systems used within the University, such as Hobson, SITs and Chats.● Supporting the admissions team with application processing. ● Demonstrated excellent attention to detail

● Providing excellent customer service and dealing with enquiries● Listening carefully to customer requirements and assessing need● Handling payments and refunds and serving an average of 75 - 100 customers a day ● Dealing with stock, deliveries and inventories ● Working efficiently within a team, to support my colleagues and ensuring that targets were met ● Working effectively and calmly in a high pressured and busy environment ● Ensuring that the store remained tidy and welcoming and that the stock was presented in an appealling manner.

Conducting telephone interviews with clients● Ensuring a professional and courteous manner at all times● Completing a minimum of 10 customer interviews and surveys a day, for a variety ofcompanies, including Barclays Bank