Sabelo Luthuli Email & Phone Number

Johannesburg, Gp, Za

Johannesburg Metropolitan Area

oversee the organization's entire IT infrastructure, including networks, servers, hardware, and software. Responsibilities include planning, implementing, and maintaining systems, ensuring security, managing upgrades, troubleshooting issues, and leading a team to ensure efficient operations and technological innovation. Also collaborate with other departments to align IT strategies with overall business goals.

United Kingdom

The Service Desk Administrator is responsible for providing excellent customer service and resolving customer inquiries in a timely manner. Customer Support incorporates all business-facing operational support, from internal desktop management through to triaging incident tickets from clients.The Service Desk is the first point of contact for Service Providers and external clients. I ensure customer expectations are met or exceeded. I am responsible for meeting defined metrics/benchmarks, adhering to the standards and processes to provide effective customer service and meet requirements. This role reports into the Service Desk Manager.In a day-to-day capacity, this role interacts with LiveXchange IT teams, Desktop and Application Support functions, taking ownership as required and ensuring an appropriate response to customer inquiries. More generally, this role has input on organizational procedures and processes to ensure effective and efficient support is provided to our customers.Handle all incoming queries and help requests from end users and customers, via email tickets, phone or live chat. You will take detailed notes of the problem the user is experiencing, determine steps to take to resolve the issue and manage the flow of incoming support requests. This involves asking the right questions to determine the full scope of the user's issue.Directly resolve user technical issues as they are reported. This can involve remotely accessing the user's computer and troubleshooting the issue.Escalate user support requests Tier 2 Support specialists and experts if you are unable to resolve the issue. You provide full notes regarding the problem, steps you have already taken to resolve the issue.Provide on-time status and communication to stakeholders regarding outstanding and resolving incidents.Proactively increase the efficiency of the day to day operations by suggesting improvements regarding tools and processes.

Roodepoort, Gauteng, South Africa

Provide personalized financial guidance to individual and assessing clients' financial situations, understanding their goals, and recommending strategies for investments, savings, retirement planning, insurance, and tax management.

Johannesburg Area, South Africa

- prepare quotations. - place orders on MOET. -Responding to emails and call queries from account managers or customer.- assist with reports from customer meetings.- advice on licensing programs and software assurance benefits.-proactively follow up with account managers and customers regarding renewals or up-selling opportunities-Assist with Tenders / Request for Quotes (RFQ's)TOOLSExplore.msMOETPartner PortalVLSCMPSA Portal eAgreement

Bryanston, Gauteng, South Africa

National Qualification In App Development., Information Technology

Higher Certificate In It, Information Technology

Business Administration And Management, General