• Work Closely With a Software House to Handle All Front-end, Back-end, and SEO Issues, New Features, Comments, Enhancements, and Edits to Ensure the Best UI & UX Across Mobile App & Website (Desktop & Mobile View).• Create, Edit, and Manage All Products Content Information, Images, Description, Prices, Offers for the Allocated Categories of All Products.• Manage and Monitor Website Prices and Promotions.• Manage E-commerce Order Cycle and Handle Day-to-day Operations Tasks Related to Order Tracking and Shipping Status.• Manage Amazon FBA Operations.• Create Reports Related to Website Data as Requested.• Manage Website Inventory Status Using MySQL of 7 Branches and the E-commerce Warehouse to ensure that products are in stock and available for purchase.• Optimize Website On-Page & Content SEO.• Handle GSC (Google Search Console) Issues Related to Core Web Vitals, Page Experience, Sitemap, Performance, and Structured Data.• Review and Analyze Competitors Product Prices Using Web Scraping.• Support Call Center and Social Media Team in Solving Escalated Cases or Any Inquiry and Inform Them About Any Updates Related to E-commerce Activities.• Coordinate With the Accounting Department for Invoice and Payment Issues.• Handle B2B Orders.• Manage & Handle Stock Transfers Between Branches.• Analyze Website Traffic Using GSC & Google Analytics.

• Handling customer inquiries and technical issues & complaints face to face and via phone.• Track Maintenance & DAP Cases on CRM System.• Handling distributors cases and problems.• Manage Branch Stock & Transfers on ERP System.• Test Repaired Devices and make sure their problems are solved.• Fault analysis and detection of smartphones and accessories (Anker,Honor IOT).• Prepare the Maintenance and sales daily report and sent it to section head.• Work with various departments to solve customer problems in time.• Support for new employees in any case related to CRM, POS, ERP system or technical issues.• Ensure customer satisfaction and provide professional customer support.

• Handling customer inquiries and technical issues & complaints face to face.• Fault analysis and detection of smartphones.• Track Maintenance & DAP Cases on CRM System.• Ensure customer satisfaction and provide professional customer support.

• Explain products, methods, or services in order to persuade customers to purchase products .• Prepare and alter presentation shelf share to target specific audiences.• Sell products being promoted, and keep records of sales.• Follow up and check the inventory.• Helping customers with anything related to products.• Make daily sales report.• Ensure advertising tools and marketing tools.

• Handling customer complaints related to delivery delays or items missing or poor quality . • Managing a team of junior customer service representatives. • Handling the Cancellation and Modifying orders, store update delivery time, transfer locations, and communicate with restaurants through massaging system or phone , and monitoring the FMIS system .

• Maintaining a positive, empathetic and professional attitude toward customers at all times.• Responding promptly to customer inquiries.• Acknowledging and resolving customer complaints.• Keeping records of customer interactions, transactions, comments and complaints.• Ensure customer satisfaction and provide professional customer support.