๐ ๐๐๐ง๐๐ ๐๐ซ ๐๐๐๐จ๐ฎ๐ง๐ญ๐ฌ @ ๐๐ง๐๐๐ซ๐๐ข๐จ-๐๐ข๐ญ๐ ๐๐๐จ๐ฌ๐ฒ๐ฌ๐ญ๐๐ฆ๐ฌ ๐.๐.๐ | ๐ ๐ข๐ง๐๐ง๐๐ & ๐๐๐๐จ๐ฎ๐ง๐ญ๐ข๐ง๐ | ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐ฑ๐๐๐ฅ๐ฅ๐๐ง๐๐ | ๐๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐ฌ ๐๐๐๐๐๐ซ | ๐ ๐ข๐ง๐๐ง๐๐ ๐๐ฑ๐ฉ๐๐ซ๐ญ | ๐๐๐ฏ๐๐ง๐ฎ๐ ๐๐ซ๐จ๐ฐ๐ญ๐ก ๐๐ญ๐ซ๐๐ญ๐๐ ๐ข๐ฌ๐ญ ๐I firmly believe that โSuccess usually comes to those who are too busy to be looking for it.โ My career is a testament to this belief, with a proven track record of evolving businesses and driving exceptional results. With over 19 years of extensive experience in the telecom industry, I am a seasoned professional specializing in accounts management, financial strategy, and operational excellence. My career has been marked by a commitment to regulatory compliance, process improvement, and automation, driving revenue growth and ensuring customer service excellence.๐ Finance & Accounting Expertise: Proven track record in managing comprehensive financial operations, from budgeting and forecasting to financial reporting and regulatory compliance.๐ Operations Leadership: Skilled in optimizing operations for increased efficiency and productivity, leveraging data-driven insights and innovative solutions.๐ Revenue Growth Strategist: I thrive on creating win-win solutions that foster innovation, unlock new business opportunities, and fuel year-on-year revenue growth. By leading process improvement, automation, and transition initiatives, Iโve significantly boosted productivity, reduced costs, and optimized resources.๐ก Customer Service Excellence: I am deeply committed to providing world-class service to clients, ensuring their queries and grievances are effectively resolved to enhance satisfaction and retention.I am passionate about leveraging my expertise to contribute to the success of Encardio-Rite Geosystems L.L.C. and help navigate the complexities of the finance and accounting landscape. Seeking to pursue a career in the upper echelons of an esteemed organization to leverage my expertise in operational and customer service excellence, adept in leading call center operations, driving process improvement and digitization initiatives, fostering revenue growth, and delivering impactful trainings to contribute to the success of an organization by utilizing my skills and knowledge to enhance operational efficiency, optimize customer experiences, and drive sustainable growth.
Encardio Rite Geosystems Llc
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Manager - Finance And AdminEncardio Rite Geosystems LlcUnited Arab Emirates
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Manager - Finance & AdminEncardio Rite Geosystems Llc May 2019 - PresentDubai, United Arab Emirates๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ โโ Financial Reporting and Bookkeeping: Preparing and delivering accurate financial statements, reports, and summaries for management review and strategic decision-making. Maintaining and updating financial records, including ledger entries, reconciliations, and journal entries, using SAP and Tally for e๏ฌective bookkeeping.โ Account Reconciliation and Financial Analysis: Conducting regular reconciliations of bank statements, accounts payable, and accounts receivable to ensure accuracy and resolve discrepancies. Performing in-depth financial analysis to identify trends, variances, and potential areas for cost savings or improvement.โ Budgeting, Forecasting, and Expense Management: Assisting in the development of budgets and financial forecasts, monitoring expenditures, and analyzing variances to ensure alignment with financial goals. Tracking and managing company expenses, processing invoices, payments, and expense reimbursements e๏ฌciently.โ Tax Compliance and Internal Controls: Preparing and filing VAT returns in compliance with UAE regulations and assisting with tax audits and inquiries. Developing, implementing, and maintaining internal controls to safeguard company assets and ensure accurate financial reporting.โ Audit Support and Regulatory Compliance: Providing necessary documentation and explanations for internal and external audits to support thorough and accurate assessments. Ensuring compliance with accounting standards, laws, and regulations, staying updated on changes in accounting principles and practices.โ PRO Responsibilities: Acting as the primary liaison with government departments for immigration, labor, and municipal matters, ensuring compliance with UAE regulations. Managing visa and work permit processing, company registrations, and document attestation, ensuring adherence to local laws.
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Senior Executive โ Collection & Credit ManagementClub Mahindra Holida S Resorts India Limited Dec 2018 - Apr 2019Lucknow Area, India๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ โโ Led the Collection Team: Directed and mentored the team to achieve collection targets, cultivating a culture of excellence and accountability to ensure e๏ฌcient and e๏ฌective operations.โ Developed and Managed Programs: Designed and executed Collections and Credit Programs, applying strategic initiatives to optimize the collection process and improve cash flow by reducing delinquencies.โ Monitored Policies and Procedures: Oversaw the implementation of departmental policies and procedures, ensuring adherence to internal guidelines and external regulations to maintain ethical and responsible practices.โ Ensured Regulatory Compliance: Stayed informed on current collection regulations, communicated updates to the team, and maintained a comprehensive understanding of legal and industry requirements to facilitate compliant activities.โ Facilitated Team Collaboration: Conducted regular meetings to foster teamwork, share best practices, and discuss e๏ฌective debt recovery methods, leveraging collective expertise to enhance collection e๏ฌorts.โ Managed Credit Risk and Recovery: Supervised credit risk assessments and monitored outstanding collections, developed and implemented recovery strategies, and collaborated with internal stakeholders to streamline processes and improve e๏ฌciency.
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Asssitant Manager-Back Office OperationsVodafone Idea Limited Mar 2008 - Nov 2018Lucknow๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ โโ Developed and Refined Training Curriculum: Managed the creation and continuous improvement of training modules to ensure alignment with evolving business needs, providing agents with up-to-date and e๏ฌective learning materials.โ Conducted Comprehensive Agent Training: Played a crucial role in training agents on digital learning, product knowledge, CRM systems, soft skills, and voice modulation, enhancing their ability to handle various customer interactions e๏ฌectively.โ Resolved Subscriber Complaints E๏ฌciently: Ensured the e๏ฌective resolution of written complaints, requests, and inquiries from Vodafone Care, Nodal, and Appellate within a target turnaround time (TAT) of 95%, consistently meeting service guarantee targets.โ Enhanced Client Satisfaction: Managed escalated calls from the Nodal Helpdesk, social media platforms (Facebook and Twitter), Fast-track India, and the Call Centre Team, contributing to improved client satisfaction and resolution of complex issues.โ Maintained SIM Stock Inventory: Oversaw the inventory of SIM stock across Vodafone Circles and guided team members to ensure compliance with TRAI parameters related to customer service in the UP (East) region.โ Monitored Performance Metrics: Directed e๏ฌorts to monitor and improve key performance indicators such as TNPS (Touch Net Promoter Score) and FTF (First Time Fix) Scores for both prepaid and postpaid services within the contact center.โ Managed Process Improvement Initiatives: Led e๏ฌorts to address open service requests and written communication (WCOM), driving business growth and overcoming challenges through innovative sales and development initiatives. -
Call Center Team Leader And Training Efficacies - Hutchinson EssarVodafone Sep 2006 - Mar 2008Lucknow Area, India๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ โโ Designed and Executed Comprehensive Training Programs: Created and implemented a detailed 6-month customer service program for new representatives, including practical application-based training on products and software. Delivered classroom training on Customer Service Excellence, Customer Focus, Call Auditing, and QA enhancement to over 300 associates within three months, significantly improving call center performance and customer service.โ Oversaw Operational E๏ฌciency and Sta๏ฌng: Managed the maintenance of hourly reports for the call center through regular evaluation of Avaya systems, ensuring seamless operations. Adequately sta๏ฌed the center based on projected business volume, resolved queries and issues for customer care executives, and addressed VIP customer feedback to enhance satisfaction and service quality. -
Call Center SpecialistHutchinson Essar Dec 2004 - Sep 2006Lucknow Area, India๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐ฒ-โ Handled Inbound Customer Interactions: E๏ฌciently managed inbound calls, addressing customer inquiries and resolving issues with a focus on delivering high-quality service. Demonstrated expertise in troubleshooting, providing accurate information, and ensuring a positive customer experience.
Rahul Sabharwal Education Details
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St. Marys Convent Inter College1St -
St. Marys Convent Inter College1St
Frequently Asked Questions about Rahul Sabharwal
What company does Rahul Sabharwal work for?
Rahul Sabharwal works for Encardio Rite Geosystems Llc
What is Rahul Sabharwal's role at the current company?
Rahul Sabharwal's current role is Manager - Finance and Admin.
What schools did Rahul Sabharwal attend?
Rahul Sabharwal attended Lucknow Christian College, St. Marys Convent Inter College, St. Marys Convent Inter College.
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