Personable IT Consultant with 5 years of experience in a lead expertise and fast paced global tech firm. Achieved company’s best service and quality satisfaction rating according to internal rating review (90%) Skills• Excellent communication and conversation skills (Verbal and Written).• Good documentation skills and experience in creating SMTP.• Skill and hand on experience in customer handling Responsible for SLA compliance.• Communicate effectively (verbal and written) and clearly within the team and with all the stakeholder’s and good knowledge on ITIL process.• Flexible to work on 24/5 rotational shifts. • On call schedule and weekend change schedule participation.• Experience in creating shift roster, SOP’s, Inventory Build from scratch.• Hands on experience in ITIL Processes Incident, Change, Service Requests, Problem management.• Windows OS Management for both Virtual and Physical Machines, maintenance and management of windows servers and legacy serversInfra BAU Support: • Day-to-Day L2 support on Wintel & VMware Servers.• Domain controller commissioning & de-commissioning, metadata cleanup.• Managing AD Certificate Authority and ability to create and renew certificates for servers.• Administering DNS, DHCP, FTP Windows Servers, MS Cluster, File & Print Server Administration.• VMware vSphere (VM Cloning, VM Snapshot, vMotion).• Configuring and Publishing Applications in Citrix.• Managing Citrix XenDesktop and Citrix workspace.• Administrating patch and vulnerability management over 2000 servers in infra.• Create and Edit Group policy object.• Participated in Disaster Recovery.