Eagle Security Protection is a family led security business in Birmingham. As a small security company we provide a personal, responsive and cost effective service. I have 10 years security experience and our company is one of Birmingham's fastest growing security companies.Based on my experience of security services, I have chosen to focus on commercial security. My aim is to be the best in my chosen field and to be clear about what I can, and cannot do. I am creative, and passionately believe in providing the best service to my clients at an affordable price.Behind the scenes I ensure that all the necessary documentation is processed and stored securely. I talk to every client regularly to ensure the service is as good every day as it was on the first. In the unlikely event that you experience a problem with the services, you can telephone me at any time, day or night. I will take personal responsibility to ensure a prompt resolution of the problem.I am both highly professional and easy to work with. I am acutely aware that personal relationships, as well as excellent service, are an essential part of doing business.

Managing DirectorEagle Security Protection | March 2012 - PresentAs the Managing Director of Eagle Security Protection, I lead our strategic initiatives, ensuring alignment with our mission and growth objectives. My responsibilities include:Strategic Leadership: Develop and implement long-term objectives to drive growth and enhance service delivery.Quality Assurance & Accreditation: Oversee compliance with industry standards, implementing quality control measures to minimize errors and maintain accreditation.Financial Oversight: Manage financial performance, optimizing costs while improving output and profitability.Operational Excellence: Streamline processes to enhance efficiency and productivity, fostering collaboration across departments.Business Development & Client Relations: Spearhead initiatives to nurture client relationships and identify new market opportunities, expanding our client base and revenue streams.Team Leadership & Development: Mentor senior management and foster a strong leadership pipeline to enhance team engagement.Achievements:Led quality assurance overhaul, resulting in a successful accreditation renewal and a 100% reduction in service errors.Achieved a 50% reduction in operational costs through lean management and automation.Expanded market presence, generating an additional 90% in annual revenue.Increased client retention by 100% through enhanced service delivery.Key Projects:Developed a company-wide quality control initiative, boosting client satisfaction by 80%.Managed the accreditation process, ensuring rigorous standards across departments.Directed an operational restructuring that reduced processing times by 50%.I am passionate about nurturing a culture of excellence and innovation in the security industry.

I also manage a team of cleaners who specialise in commercial cleaning in and around Birmingham, UK. Our service is aimed at offices, factories, warehouses, shops, leisure facilities, and end of tenancy cleaning. Although we specialise in commercial cleaning we will be delighted to do residential cleaning if that is what you need. You decide the frequency, daily, weekly, once-off, or whenever you need.

Store Manager responsible for day to day running of the store, including:- Leading by example- Stock management- Customer facing and back office administration- Ensuring consistently high quality of service in all areas- Team motivation- Decision making.

Overall control and supervision of all customer reception and back office duties. This included:- Ensuring smooth running of administrative systems- Regular staff appraisals and 1-on-1 mentoring- Supporting the management team and directors through diary management and call monitoring- Monthly reporting of Helpdesk statistics- Regular meetings with project managers, ensuring correct booking of time- Continuous communication with clients, suppliers, and staff, particularly sales managers.This required a high degree of personal organisation to handle high work volumes, and a professional approach especially when dealing with confidential aspects.