Sabina Ionescu Email and Phone Number

Establishing and streamlining delivery processes and procedure to ensure end-to end customer service satisfaction.•Leading the service delivery team, managing schedules, and ensuring the team's processes and tasks are completed efficiently.•Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.•Producing accurate and timely reporting of program status throughout its life cycle by collecting, analysing, and summarizing information and trends.•Established and maintained relationships with clients to ensure quality service and satisfaction.•Coordinates activities between multiple projects to ensure they align with the strategic organizational goals.•Execute the governance process, including governance boards, contractual obligation compliance tracking,compliance risk management and performance management.•Conduct meetings with key stakeholders to identify issues and business requirements, facilitate pricing discussions,and obtain input on timelines and deliverables.•Oversee regular status meetings with business partners and vendors to ensure compliancy with contract obligations.•Promote initiatives to identify and implement process improvements resulting in increased first time quality,efficiency and customer satisfaction.• Forecasts service demand and resource needs within cost budget and provides input on customer satisfaction needs and issues to competency development;

As ITM Implementation Project Analyst I provide technical and administrative support to assigned projects or tasks. Am responsible for supporting collaboration and communication across the team throughout the implementation stage of the project for each site.  This includes supporting the daily stand up meetings, documenting issues/risks, and supporting the preparation of project artifacts to the customer.  Additional responsibilities include:• Coordinate technical, administrative, and operational task(s) across a matrixed organization, including contract and subcontractor management.• Supervise assigned staff within a matrixed organization.• Develop documentation to support implementation planning.• Ensure identified issues are documented, communicated, and tracked to resolution following the agreed to process• Collaborate with Engineering and Test Teams to ensure systems meet documented user requirements.• Identify, analyze, and resolve problems.• Participate in the development of technical project plans, proposals, reports, and task order and administrative reporting.• Attend customer meetings.• Coordinate development of deliverable s and products.• Ensure quality assurance of project deliverable s.• Support site surveys as directed to gather applicable data that impacts the implementation plan.• Serve as liaison with clients, participating in meetings to ensure client needs are met.• Participate in special projects as required.

•• Successfully collaborate on the review of project results, relevant documents and reports, to identify problems, recommend and track progress on corrective actions. • Successfully worked as a full time junior project manager for managing product implementations and service life cycle.• Serve as integral player in initiating, designing and developing internal database system.• Assist in researching the defence developments, priorities and strategic objectives of the NCI Agency customers (both national and NATO institutional customers) and working with the Customer Relationship Management team to propose areas of mutual interest for partnership and development;• Established and maintained relationships with clients to ensure quality service.• Coordinating pre-deployment trainings and briefings within the organization for the deploying elements from NCI Agency and the NATO Signal Battalions from NATO CIS Group (NCISG).• Responsible for internal project tracking, monitor and analysis using BI- Intelligence tools set.• Intra-departmental coordination regarding submission of price proposals, accuracy of financial information provided for review, project tracking status.• Close collaboration with internal parties in developing a new matrix for the deployment database, including relevant KPI’s.

• Coordinating Agency-wide reach-back support to deploying personnel in operational theatres (RS, KFOR, EUFOR);• Reporting NCI Agency's civilian and military deployed manpower to the General Manager.• Assist in researching the defence developments, priorities and strategic objectives of the NCI Agency customers (both national and NATO institutional customers) and working with the Customer Relationship Management team to propose areas of mutual interest for partnership and development;• Established and maintained relationships with clients to ensure quality service and satisfaction.• Successfully collaborate on the review of project results, relevant documents and reports, to identify problems, recommend and track progress on corrective actions.• Serve as integral player in initiating, designing and developing internal database system.• Successfully worked as a full time junior project manager for managing product implementations and service life cycle. • Coordinating pre-deployment trainings and briefings within the organization for the deploying elements from NCI Agency and the NATO Signal Battalions from NATO CIS Group (NCISG).• Maintaining / administrating OPEX SharePoint portals and Deployment database.• Handling confidential and classified documents on a daily basis and managing the internal file structure.

• Coordination and logistical support for the organisation of national and international exhibits. (Treasures of China, The King died, Long Live the King!) • Project management regarding the development of on-line platforms .(iMago Romanie http://imagoromaniae.ro/ ; Comunismul in Romania http://www.comunismulinromania.ro/)• Contribution to the elaboration and promotion of academic journals. (Weapons from the collection of the National History Museum, Masterpieces form the collection of the National History Museum, The King died, Long Live the King!)• Development and management of internal data- bases.

• Assistance in planning and organizing events, public conferences and seminars.• Redacting and managing the IER newsletter (Romanian and English).• Elaboration of briefings on European policies and procedures.

• Informational activities regarding European Union policies, opportunities. • Liaison with stakeholders involved with developing projects. (The European Commission Representation in Romania, The European Parliament Information Office in Romania)• Content manager and administrator for the center’s on-line platforms (http://europedirectbucuresti.ier.ro/)