Project:Odyssey Jury (SaaS) implementation at ACT Courts and Tribunal.Cloud-based Jury Management System implementation project to replace the outdated bespoke solution. The project implementation was successful and resulted in 70% increase in the efficiency of the Jury Management Unit (JMU).

Project:Microsoft Dynamics CRM implementation at Royal Canin.MS CRM implementation allowed the company to dynamically analyse performance metrics at a store level, expanding its capacity to target customer service gaps and strengths against the “Perfect Store” scoring system.

Projects:• Oracle Siebel CRM implementation at PJSC’s MTS Bank // Financial services domain // 2014 – 2015Siebel CRM implementation project with a single-window concept allowed to streamline information processes in Contact Centre and optimise customer service.• Oracle Siebel CRM implementation at AZBUKA VKUSA // Retail domain // 2013 – 2014 The new Siebel CRM (Loyalty module) solution allowed staff to process point earnings and redemptions, manage discounts on products and pricing logic, as well as maintain a record of customers and their purchase history.• Web portal development project at BEELINE GROUP // Telecommunications domain // 2012 – 2013 The Web portal was awarded 1st place (Best Corporate Website) at the 10th National Internet Awards, 2014.• Oracle Siebel CRM JSCs Kaspi Bank // Financial services domain // 2011 – 2012 The implemented Siebel CRM (Call Centre module) solution allowed 500+ staff members to successfully manage more than 2m inbound/outbound calls per month.• Amdocs billing system JSCs Kazakhtelecom // Telecommunication industry // 2007 – 2010Contributed to the implementation of Amdocs billing system and provided robust support for the project within the telecommunication industry.