Svp Marketing And Ecommerce
CurrentI was recruited to revitalize and reinvent the digital brand from the creative direction to the go-to-market strategies. I developed the Brand Book and guidelines, transforming the brand look, feel, and aligning the organization around this new direction.I manage all the strategic marketing plans with a multi-million-dollar budget including marketing analytics, research, creative services, PR, and media channels.. I serve as the brand and company positioning architect, securing all brand guidelines in order to move and align things with the evolving company mission, customers and culture. I cultivate the ongoing efforts to understand key customer segments, content, and targeting with data-driven decision making and insights. I foster a team culture of creativity, adaptability, and clear, cross-collaborative communication. ● Created clear, long-term objectives and team cohesion by developing annual marketing calendar. ● Reduced marketing costs by 38% ($2.6M annually) by streamlining marketing team, renegotiating third-party contracts, cutting unnecessary outsourcing, and developing robust in-house creative team. Increased customer touch points and enabled more authentic reflection of brand culture and content. ● Dramatically improved advertising effectiveness (social media engagement, follower/email list growth, conversion rates, and bounce rate drop) as a direct result of new internal creative team efforts to tailor and customize content to each channel’s specific user segments—quality over quantity. ● Raised customer engagement rates by 26%+ and reduced customer acquisition costs (CAC) down 18% by implementing new and returning customer analytics approach.● Accelerated positive PR and brand expansion by 36%+ instituting diversity and inclusion initiative emphasizing diverse voices, bodies, and inclusive stories.