Social Media, Branding, Analytics, and Research. 31+ years of experience in operational and strategic marketing. * Social Media content creation and strategy.* Branding, market research, lead management, digital and print advertising, design of product catalogs, Company introduction brochures, Social Media, training videos and manuals, trade show, and campaign and management for North America. * SEO, SERP Creation, and management of SEO program [Canada/USA]. Including Adwords [Google] accounts, analysis, and continuous improvement of the program.* Development of website content [North American specific content], including news, products, images.* CRM: 2004 - present: Microsoft Dynamics [since 2017] and salesforce.com [2004-present]. Campaign management. E-mail and print campaigns to increase brand awareness. * Managing customer relations, including customer satisfaction surveys, customer profiles for employee awareness, copyright releases, and branding.* Editor for TENTE's global employee newsletter. * Facilitate new product listings and matters with NSF. * Community relations - one of my favorite activities!

Marketing for both TENTE Casters, Inc. and TENTE Canada, Inc.

* Responsible for the ISO quality program. Implementation of new standard[s] as well as the training of supervisors and department managers on ISO. ISO Management Rep, Lead Auditor. Leading a team of 4 Internal Auditors.* Responsible for the selection, set up and implementation of electronic training software and electronic document control program across all departments. Created training manual and training of key and end users.

Managing a team of 4 internal ISO auditors. ISO 9001-2000 project starting in 1996 in various capacities including ISO Managment Rep and Lead Auditor functions from 2008 to 2017. ISO Training & Document Control: implementing a company wide electronic training and document control system; training 130+ users at all levels. This is an ongoing project and we are continuously improving the system adding electronic records, thus decreasing paper copies, cost, and ultimately increasing efficiency [2008 - 2017].

export sales; exhibit and logistics

Hotel, Event and Restaurant Management Degree