• Provide L1/ L2 technical solutions to the problem with the integration of fresh service• Managed patch updates with WSUS, scheduled backups with Veeam• Maintained assets management through Lansweeper to manage and monitor enterprise assets• Utilized PRTG to collect statistics from hosts, devices, and applications for effective network monitoring• Managed VMware ESXi as hypervisor and vCenter to manage multiple virtual machines• Managed applications and software using PDQ inventory and deploy them• Monitored Crowdstrike Falcon to prevent, detect, and respond to security threats• Reviewed quarantine emails in Microsoft 365 and authorized the release of appropriate emails• Configured the Unifi controller and integrated multiple access points into the network• Administered user management in Active Directory, creating and updating group policies to meet organizational need

• Assisted in the deployment of new hardware and software, upgrades, and troubleshooting• Installed various operating systems in different environments• Ensured IT assets are securely stored, tracked, and documented• Monitored system resource utilization, trending, and capacity planning

• Product release to production, UAT, Google Play Store, and App Store• Supported hardware and network issues• Managed the credentials of new and existing users in the system• Cron jobs and automation• Installed SSL certificates onto its web servers• Implemented various project management tools Jenkins, Redmine, Gitlab• Maintained various AWS Servers, backups, restore, and ports management and instances termination• Optimized system performance, and installed upgrades/patches to desktop/servers• Diagnosed hardware and software faults and solved technical and application problems • Monitored and maintained computer systems and networks• Provided support, including procedural documentation and relevant reports• Tested and evaluated new technologies• Established system monitoring, and maintaining security protocols as well as servers• Trained employees across multiple departments on network operations, permissions, printing issues, security, and use of software and troubleshooting