✪ I serve as the driving force behind the development of a hotel brand while handling all construction and public relations responsibilities to maximize exposure and ensure success. I took accountability for critical decisions regarding portfolio expansion based on research of new properties and industry trends. ✪ I generate accurate forecasts to calculate potential ROIs prior to taking on new projects. I spearhead construction by facilitating open communication with contractors regarding luxurious layout. Controlling expenses by evaluating costs of labor, driving productivity, and operating within feasible budgets.

✪ I displayed a wide range of expertise in the food and beverage industry and headed several aspects of hospitality under the supervision of superiors. I streamlined complex internal operations for the hotel’s restaurant and emphasized the key nature of excellent customer service. I deeply assessed current practices and identified opportunities to increase efficiency. ✪ I was the first point-of-contact for planning prestigious events such as MICE, business conferences, and other executive gatherings. I boosted organization and maintained pristine records while providing visionary leadership.

✪ I was a key factor in heading the smooth workflow of housekeeping staff, set high quality standards, and assessed work to verify quality. I called upon high levels of emotional intelligence to offer leadership to a cross-cultural team and strengthen employee relations for a low turnover rate. I improved upon guest experiences by keeping the public areas, lounges, and rooms in pristine conditions. ✪ I engaged with elite guests including the UHNI and the royal family from the Middle East. I contributed exorbitant amounts of effort make their stay as comfortable as possible and internalized requests to make special arrangements as needed. I demonstrated high levels of efficiency at all times and utilized time management skills to work on multiple tasks.