Sabitri Thapa Email & Phone Number

Self-driven and dynamic professional with 14+ years of total experience in customer service and 7+ years of experience in training. Proven track record of designing innovative and efficient processes, and streamlining existing ones for operational excellence. A creative thinker with attention to detail in every training project with the ability to deliver training batches within the stipulated timelines. Extensive experience in handling an entire training cycle (Analysis-Designing-Delivering-Evaluation). Passionate in grooming and empowering high performance teams by designing IDPs, administering knowledge management along with a systematic coaching program. I am self driven, detail oriented, curious, adaptable to change and a great team player. Trained to work with minimal available resources to bring out the best. I love to incorporate creativity in what i do. Key Competencies -TrainingCoachingCommunication SkillsSoft SkillsProcess ImprovementCustomer ServiceTime ManagementSix Sigma Green BeltTechnologies-Microsoft OfficeKey Achievements--Got awarded for the best Kaizen idea for load balancing and reducing TAT by 45%.-Six Sigma Green Belt certification with a project completion of bringing 15% improvement in SL.-Awarded Honeywell Process Star (Excellence in process delivery) 6 times.When i am not working i bake most of the time, teach Hangul (Korean writing system) and sketch sometimes. Keep the creativity juice flowing!