Stephen Abraham work email
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Stephen Abraham personal email
Stephen Abraham is a IT Professional at Berkshire. He possess expertise in team leadership, customer service, team building, leadership, microsoft excel and 14 more skills. Colleagues describe him as "I’ve had a great time working with Stephen for the past 20 months at Bank of America - Compliance Technology. The role included coordination with several teams to get the infrastructure and operational risk deliverables completed on time. I was particularly impressed by Stephen’s ability to coordinate with multiple teams to get the work done effortlessly and communicate with senior leaders effectively. He would be an asset to any team."
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Senior Helpdesk Support TechnicianBerkshire Nov 2022 - PresentBoston, Ma, Us• Provided remote and hands-on support to 100+ Berkshire-owned properties, including remote offices. • Collaborated with the CIO and AVPs on developmental improvements with the company's intranet using Unily CMS.• Utilized technologies such as Office 365 Admin suite, Azure Admin Portals, Endpoint, Sophos, and Absolute products. -
Associate Technical Support Analyst ContractorUnitedhealth Group Sep 2024 - PresentUs• Supported desktop issues at 100+ local WellMed sites, including installing and upgrading software, installing, or replacing hardware, backing up and restoring end user data, and configuring systems and applications. • Performed preventative maintenance on 500K+ local inventory, including the checking and cleaning of workstations, printers, and peripherals. • Managed incoming work requests using ServiceNow direct calls, call center queues, chat tools, and e-mail to ensure courteous, timely and effective resolution of end user issues. • Analyzed incident trends for ways to prevent future problems and identified opportunities to reduce total time to close tickets and implement solutions. -
Associate Technical Support AnalystUnitedhealth Group Jan 2021 - Nov 2022Us• Supported desktop issues at 100+ local WellMed sites, including installing and upgrading software, installing, or replacing hardware, backing up and restoring end user data, and configuring systems and applications. • Performed preventative maintenance on 500K+ local inventory, including the checking and cleaning of workstations, printers, and peripherals. • Managed incoming work requests using ServiceNow direct calls, call center queues, chat tools, and e-mail to ensure courteous, timely and effective resolution of end user issues. • Analyzed incident trends for ways to prevent future problems and identified opportunities to reduce total time to close tickets and implement solutions.
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Application Architect V ContractorBank Of America Apr 2019 - Dec 2020Charlotte, Nc, Us• Utilized technologies such as Actimize (RCM Designer, Visual Modeler), BMC (BMC Remedy, BMC TrueSight Automation Console) and AutoSys Workload Automation.• Assisted the Compliance - Surveillance and Operational Risk Team on data center migrations, new server builds and server decomissions.• Delegated with senior leadership and offshore teams on change requests (CRQ creation and coordinator), patching schedules and ERP (Enterprise Remediation Program).• Communicated with Application Managers on completing deliverables in a timely manner using the RISE (Bank’s proprietary web application based off Pegasystems and Atlassian JIRA). -
Desktop Support AssociatePfs Apr 2018 - Apr 2019Irving, Texas, Us• Troubleshooted and resolved hardware and software issues for 1500+ end-user devices (Lenovo ThinkCentre and ThinkPad products). • Responded in timely manner with user requests through Kayako web-based ticketing system.• Coordinated with upper-management on solutions to benefit call-center and employees.• Managed assets of computer equipment and software licenses using Office 365 products. -
SecretaryDove Home Care, Llc Nov 2017 - Apr 2018• Performed general office clerk duties and errands; Resolved customer issues and inquires.• Restructured outdated office PC's; installed updates using System Center Configuration Manager 2012.• Implemented and supported web-based business applications to streamline workflow and secure information using Kinnser and Vesta EVV products.
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Field Services InternBaylor Scott & White Health Jun 2016 - Aug 2016Dallas, Texas, Us• Aided Enterprise Field Support technicians by troubleshooting desktop computers and installing EPIC and GE Centricity clinical software.• Responded to tickets using ServiceNow and resolved issues in-person and over the phone.• Interacted with Service Desk, Business and Application Support teams, and other areas on assisting cases and verifying documents.• Reimaged outdated PC’s; installed updates using Active Directory, System Center Configuration Manager, and Microsoft Desktop Optimization Pack.
Stephen Abraham Skills
Stephen Abraham Education Details
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Naveen Jindal School Of Management, Ut DallasBachelor Of Science (B.S.) In Information Technology And Systems
Frequently Asked Questions about Stephen Abraham
What company does Stephen Abraham work for?
Stephen Abraham works for Berkshire
What is Stephen Abraham's role at the current company?
Stephen Abraham's current role is IT Professional.
What is Stephen Abraham's email address?
Stephen Abraham's email address is st****@****uhc.com
What schools did Stephen Abraham attend?
Stephen Abraham attended Naveen Jindal School Of Management, Ut Dallas.
What skills is Stephen Abraham known for?
Stephen Abraham has skills like Team Leadership, Customer Service, Team Building, Leadership, Microsoft Excel, Computer Repair, Teamwork, Electronics Repair, Windows, Process Improvement, Recording, Management.
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