Sabreena Sam Email & Phone Number

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Singapore

➔ Creation of a Quality Assurance template, scheme, and process in order to evaluate existing tutors who deliver sessions ➔ Defining standard session guidelines for reference ➔ Hire relevant and suitable candidates for the Quality Assurance Team ➔ Managing and coordinating relevant training programs ➔ Performed gap analysis on the tutors’ performance and initiated plans in order to support the growth of tutors in the delivery of standard sessions. ➔ Supported in the creation of online resources to provide and train tutors on a global scale. ➔ Overall strategizing of the path for the Academic Team with regards to frequency of evaluations done with support being provided to other departments.

➔ Managed 150 team members onsite in terms of providing resources for training and development ➔ Supported Indian centers with the provision of resources ➔ Assist management with initial hiring processes and new team member training, therefore, recruitment as a whole ➔ Acted as an individual contributor ➔ Performed analysis on the company’s performance and initiated plans in order to support the growth in performance in various aspects such as Operations and Quality in the delivery of sessions ➔ Created tests in order to evaluate the knowledge level of tutors and therefore, as a result, create relevant schemes to improve standards ➔ Training an overall of 250+ new recruits whilst assisting and creating the content to deliver in the initial training stage. This is also inclusive of remote training as a whole around Sri Lanka. and India ➔ Supported in the creation of online resources to provide to tutors on a global scale.

Sri Lanka

➔ Managed 60 team members onsite (4 teams) ➔ Provided consistent motivation to team leaders in order to enhance s which were inclusive of communicating team goals and being able to assess areas of needs and development ➔ Assist management with hiring processes and new team member training. ➔ Guidance compliance and maintenance of all team members ➔ Conducting team meetings to update members on best practices and continuing expectations. ➔ Extracting and sharing comprehensive and detailed reports about team performance and company performance in order to input to the decision-making process

Sri Lanka

Managed 15 team members onsite. Provided consistent motivation to team members which were inclusive of communicating team goals and being able to assess areas of needs and development Guidance compliance and Maintenance Conducting team meetings to update members on best practices and continuing expectations. Extracting and sharing comprehensive and detailed reports about team performance and company performance in order to input to the decision-making process.

Sri Lanka

➔ Reduced number of delivery of sessions at a consistently high standard ➔ Assistance to Team Leader with executing tasks and following up ➔ The innovation of strategies to maintain interest and standards throughout the team ➔ Assistance with maintenance communication channels and knowledge flow ➔ Evaluation of sessions and the providing of feedback to tutors in order to further enhance their teaching skills

Sri Lanka

➔ Delivery of sessions including cover sessions and any special sessions such as training, demo or model session. Should be able to focus on teaching and learning and be able to deliver quality sessions having a direct positive impact on students whose sessions are delivered to. ➔ Carry out all operational and technical deliverables as required in line with standard guidance Sound knowledge of data analytical skills. ➔ Actively use performance dashboards and self-evaluations to demonstrate a growth mindset.

Bachelor Of Science - Bs, Psychology

O Levels And A Levels

Education record