Sabria Moore Email & Phone Number

Online

Project: Book Nook| 08/2023 -App enabling users to purchase books through an online store.• Applied the user-centered design process and mobile-first approach to design a responsive web app for tracking online purchases. • Defined user needs and goals through research, and surveys and developed personas, customer user flows and site maps.• Designed 8 high-fidelity screens, multiple prototype iterations, and a style guide through various rounds of usability and preference tests.

Orlando, Florida, United States

• Achieved 100% quality management score three months consecutively, received the excellent customer service award.• Reduced delivery delays by 20% by monitoring delivery routes of scheduled customers and managing the routing reports for the delivery drivers. • Processed Delivery Teams from the customer’s home to ensure the customer’s issue is resolved immediately on the day of delivery.• Resolved customer escalated phone calls during failed/or incomplete deliveries by quickly rescheduling delivery and request discount for the customer approved by management.

Orlando, Florida, United States

• Always dependable; contacted by the supervisor 2x weekly to cover other employees shifts.• Maintained a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; immediately corrected or reported any unsafe conditions or practices to Store Leadership.• Followed all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures that safeguarded confidential information.• Performed cleaning tasks, replenished supplies to help maintain merchandise, customer and team areas during COVID-19.

Master Of Business Administration-Mba, 3.7 Gpa

Bachelor'S Degree, Digital Arts And Design, Gpa 2.67

Associate Of Arts - Aa, General Studies, Gpa 2.91