• Sourced, screened, interviewed, hired and onboarded candidates across a spectrum of roles including Sales, Customer Service, I.T., Marketing, Accounting, and Administration. • Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.• Worked closely with hiring managers to coordinate interviews, offers and onboarding as well as forecasting hiring needs and soliciting feedback to refine recruitment strategies.• Acted as a brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for the company.• Drove talent acquisition and job placement strategies to attract diverse candidates.• Lead the company’s “People’s Committee” – a group of 10 employee volunteers committed to overall happiness, well-being and workplace giving, where the team developed and implemented successful employee engagement plans/activities/initiatives to foster and maintain a positive, inclusive, and fun work environment, while drawing attention to our corporate brand; conducted quarterly surveys on employee engagement; gathered and analyzed data to forecast employee needs, and facilitated social media practices to publicize corporate culture and support engagement projects.

• Compiled and distributed daily feedback in the form of report cards to sales team leaders and sales managers to improve service and quality while increasing sales.• Escalated serious discrepancies that might occur during a call in order to ensure professionalism amongst the agents.• Responded to sales reps' inquiries via e-mail regarding leads and files.

• Responsible for cold-calling small to medium-sized businesses across the United States.• Made 500+ calls per day, generated leads and acquired potential new clients for the company.• Pitched our services to prospective business owners, got them interested, and transferred them over to the senior sales team.

• Built connections with new customers and maintained good relationships with regulars.• Interviewed and hired personnel.• Managed bi-weekly schedule for employees.• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

• Wrote press release and music news daily, as well as album and concert reviews, opinion pieces, artist discoveries, and in-person or virtual artist interviews. • Utilized understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing articles. • Completed research and checked facts to maintain high journalistic integrity standards.