• Planning and execution of Annual Congress under the Executive Director instructions, including budget development, monitoring and reporting.• Prepare risk assessment and risk management protocol.• Develop events fundraising plan, identify funders and corporate sponsors, prepare fundraising submissions, and ensure timely reporting. Support Centre-to-Centre fundraising initiatives for funded delegates.• Overseeing administration and coordination of all congress related activities, including registration, travel arrangements and technical support.• Support a range of Committee meetings coordinating with Chairs - Writers for Peace Committee (WfP), Women Writers Committee (WWC), Translation and Linguistic Rights Committee (TLRC), and Writers in Prison Committee (WiPC);• Support the organisation of PEN International’s events up to 4 per year, working closely with the fundraising and communications team.

Professional service specializes in planning, organizing, and executing various virtual, hybrid, and live corporate events worldwide focused on sustainability practices. Services Provided: Event Planning & Coordination: Full-service event design, management, and coordination for conferences, meetings, and gatherings.Venue Sourcing: Eco-friendly venue recommendations with sustainable practices.Supplier Management: Sourcing sustainable and ethical suppliers for event materials and services.Virtual & Hybrid Event Management: Planning online and hybrid events with sustainable solutions.Sustainable Materials: Eco-friendly promotional materials, signage, and digital tools to reduce waste.Catering: Sustainable, locally sourced, organic, and plant-based catering options.Carbon Footprint Management: Measuring and offsetting carbon emissions, including sustainable transport solutions.Event Marketing: Promoting events through sustainable channels like digital marketing.Waste Management: Recycling and waste reduction systems for events.Eco-Friendly Decor: Using reusable, recyclable, and locally sourced materials for decor.Post-Event Reporting: Providing sustainability impact reports and recommendations for future improvements.Sustainable Travel & Accommodation: Eco-friendly transportation (e.g., trains, electric vehicles), green hotels with sustainable practices, and travel carbon offsetting.Accommodation Planning: Group booking coordination, room-sharing options, and digital check-in to reduce environmental impact.Transportation Logistics: Efficient, low-emission transport solutions between venues and accommodation.Sustainable Event Packages: All-inclusive sustainable travel, accommodation, and event packages.

• Meet the group coordinator before functions, make introductions, and ensure that all arrangements are agreeable. • Build relationships with customers to establish trust and open communication.• Proactively identify potential issues and respond quickly to questions and requests and handle service problems politely and efficiently• Read, analyze, and ensure compliance with proper setup, timeline, special requests, specific guest needs, buffets, action stations, etc. • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. • Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets. • Communicate billing information to clients, resolves billing concerns, and obtain signatures.• Provide on-floor technical support• Assist with sets, strikes, and operation of equipment following standards. • Ensure adherence to quality expectations and standards• Manages departmental inventories• Schedules Event Services staff to forecast and service standards,• Assists team in developing lasting relationships with groups to retain business and increase growth.• Sets goals and delegate tasks to improve departmental performance.• Conducts monthly department meetings with the Banquet team.• Applies and continually broadens knowledge with an emphasis on current event trends.• Interacts with guests to obtain feedback on product quality and service levels.• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.• Reviews comment cards and guest satisfaction results with employees.• Participates in the development and implementation of corrective action plans.• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action

(Maternity Cover) • Be the owner and central contact point for customer education; create and maintain a business plan and significantly contribute to strategy• Take ownership of all activities including delegated responsibilities between customer and internal teams to ensure that all courses are delivered successfully• Participate in, and contribute to, regular internal training & meetings• Act as a subject matter expert for Customer Education within the business to educate and provide recommendations to teams that you interact with including Customer Service Operations, Inside Sales and Technical Support Engineer (TSE) Teams• Own and maintain course logistics and scheduling • Generate requests and follow up for quotations • Generate the training schedule for the respective region (online, hybrid and in-person)• Training Schedule ownership & management• Interaction with the customers to organize courses at customers’ sites (onsite)• Interaction with internal and external instructors • Monitoring budgets and costs • Assessment management and consultation for customer training needs• Survey collection, review, and communication to internal and external stakeholders• Making outbound calls to customers that have registered an interest in training and certification services through our website, NI seminars, and industrial tradeshows• Work with Marketing to ensure training and certification are promoted• Keeping accurate records of all inquiries• Proactively follow up with customers post-course to highlight opportunities to promote further training products• Attend and occasionally present at trade shows, seminars, and other marketing.• Working with the EMEIA region-wide sales and engineering teams to best solve customers’ applications. • Coordinate closely with TSE and Operations teams to ensure smooth execution of training & certification classes/exams. • Collaboration with Account Managers' teams to ensure tasks are completed correctly

Leader in International exhibitions- Performed all bookkeeping activities and accounts reporting work- Excel in office administrative operation, control, and monitoring- Liaised with customers, suppliers, and service providers- Actualised inventory control, inventory verification, process purchase orders, sales orders, delivery orders, product data creation, and pricelist management- Participated in onsite events - Booked air/rail/ferry, hotel, car, and other services related to a business trip and assistance around travel including but not limited to visa, clearance of invoices, refunds/cancellations

Description:Ensures prompt and efficient check-in and check-out service of guests. Utilizes the tools available to provide guest satisfaction and proper follow-through while maximizing revenue for its full potential.Essential Functions:- Comprehends all Front Desk operations and is our guest’s first impression.- Effectively resolves problems for guests. Maintains 5-star and 5-diamond standards while offering above-and-beyond service for our guests.- Answers phones, takes messages, and responds to phone calls as needed. Assists hotel guests with reservations, transportation arrangements, and any other needs they may have.- Obtains complete and accurate information when handling all guest requests.- Remains aware of all facilities, services, and hours of operation.- Responsible for thorough guest registration and efficient checkout. Responsible for receiving forms of payment and accurately posting to guest accounts.- Posts charges accurately. Balances his/her bank accurately and follows company policies regarding check acceptance.- Maintains his/her station and keeps desk organized and stocked at all times.- Passes on all information and charges to upcoming shifts.- Ensures completion of daily agent jobs.- Ability to upsell guests into higher room categories when available.

- Providing general and specific advice about different travel destinations- Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met- Making arrangements for transport, accommodation, tours, and activities- Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements- Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates- Using the computer database to research information about hotel accommodation fares and hotel ratings- Dealing with payments- Performing general administration tasks- Dealing with and documenting complaints in an efficient and diplomatic manner- Planning and advertising different promotions- Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues- Evaluating customers’ holidays and issuing appropriate feedback forms- Every now and then, tour operators travel abroad for research purposes- Making presentations to travel groups- Creating and putting up displays at trade shows