Sabrina Doherty Email & Phone Number

Summerside, Pe, Ca

Remote

- Managed employees and scheduling across three lines of work towards a successful and efficient work environment by leveraging employees strengths.- Inventory and cash flow management for the establishments to ensure successful revenue and food services record.- Collaborate with District and Site Manager to ensure health & Food safety regulations, as well as adhering to franchise guidelines.- Staff coaching on customer service and ensuring that each customer feels heard and welcome when coming into our establishment.

Summerside, Prince Edward Island, Canada

- Determined customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.- Customer escalation management; saw through customer problems to resolution in order to maintain customer satisfaction.- Accomplished human resource customer service objectives with staff through recruiting, training, management and coaching. In compliance with HR management objectives, I communicated job expectations and mentored employees to better workplace approaches when necessary.

Summerside, Prince Edward Island, Canada

- Increased management's effectiveness by recruiting, training and coaching managers on company values and strategies. Assigned accountability, planning and monitoring of appraising promotions, developing incentives and a climate focused on development.- Built on company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.- Maintained customer satisfaction through quality service delivery and establishing customer service standards.

- Responsible for creating and maintaining store performance rating through motivating sales associates and creating a positive work environment and running promotional campaigns.- Chart overall sales, detailed operational costs and overall cash day-to-day cash flow management.

- Managing staff scheduling and day to day activities for the spa establishments including customer services, employee training and staff workshops.- Handled establishment's finances for employees and service offerings.