•Managed direct labor budget implementations, employee reviews, training, schedules, andcontract negotiations.• Cultivated and strengthened lasting client relationships using strong issue resolution anddynamic communication skills.• Implemented operational strategies and effectively built customer and employee loyalty.• Managed a diverse team of professionals, fostering a positive work environment and highemployee satisfaction.• Tracked employee attendance and punctuality, addressing repeat problems quickly toprevent long-term habits.• Trained and guided team members to maintain high productivity and performance metrics.• Reduced financial inconsistencies while assessing and verifying billing invoices and expensereports.• Analyzed and monitored cash deposits, formulated reports that revealed daily cashdiscrepancies.• Analyzed market trends and competitor activities to create competitive advantages.• Implemented robust inventory management systems to optimize stock levels and minimizewaste/costs associated with excess product storage.• Developed business plans and strategies to escalate sales and maximize companies'profitability based on YoY trends.

•Ensuring company policies are followed•Optimizing profits by controlling costs•Hiring, training and developing new employees•Resolving customer issues to their overall satisfaction•Maintaining an overall management style that follows company best practices