▪ Manage, facilitate, and administer the attendance management program for airports throughout the Prairies Region.▪ Organize and facilitate attendance management meetings, providing guidance, support, and performance action to members.▪ Create, maintain, and monitor quarterly, semi-annual, and annual performance reviews.▪ Provide support and mentorship to management members related to performance reviews and attendance.▪ Provide support and coverage for the Labour Relations Specialist regarding the weekly performance review committee.▪ Facilitate training sessions for management regarding the attendance program.

▪ Oversaw the daily operations at the Winnipeg International Airport, provided guidance, support, and direction to 300+ Screening Officers, Training Specialist, and Operational Support Specialist.▪ Responsible for the improvement and consistent performance, productivity, efficiency and effectiveness of the screening operations.▪ Provided coaching and performance action plan for subordinates.▪ Coordinated, forecasted, and implemented the workforce planning to ensure safety and service requirements on a daily and weekly basis are maintained.▪ Performed investigations regarding the safety and security of the screening operations and provided corrective action recommendation.

▪ Oversaw the daily operations at the Winnipeg International Airport, provided guidance, support, and direction to 200+ Screening Officers, Training Specialist, and Operational Support Specialist.▪ Responsible for the improvement and consistent performance, productivity, efficiency and effectiveness of the screening operations.▪ Provided coaching and performance action plan for subordinates.▪ Coordinated, forecasted, and implemented the workforce planning to ensure safety and service requirements on a daily and weekly basis are maintained.▪ Performed investigations regarding the safety and security of the screening operations and provided corrective action recommendation.

▪ Performed screening duties such as pat downs, physical search of bags, x-rays, and full body scanners.▪ Qualified in X-ray CTX 5800, Examiner X-ray, Clear Scan X-ray, NPS Terminal, and X-ray atix 7555 oversize baggage.▪ Provided exceptional customer service to clients throughout the screening process.▪ Followed standard operating procedures and briefings with a high attention to detail and safety.▪ Reported incidents through the appropriate channels.

▪ Performed screening duties such as pat downs, physical search of bags, x-rays, and full body scanners.▪ Qualified in X-ray CTX 5800, Examiner X-ray, Clear Scan X-ray, NPS Terminal, and X-ray atix 7555 oversize baggage.▪ Provided exceptional customer service to clients throughout the screening process.▪ Followed standard operating procedures and briefings with a high attention to detail and safety.▪ Reported incidents through the appropriate channels.

▪ Oversaw the daily operations at the Fort McMurray International Airport, provided guidance, support, and direction to Screening Officers.▪ Performed various Human Resources functions, which included, interviews, onboarding, payroll, maintained personnel, training, and uniform files, and participated in job fairs.▪ Awarded Coin of Excellence from CATSO CEO.▪ Maintained scheduling, TWH, and forecasted hours for the following week,▪ Managed incidents at the checkpoint and implemented corrective action, if required.

▪ Facilitated interviews, performed onboarding, and trained new employes.▪ Handled guest inquiries and resolved customer complaints.▪ Managed the computer systems and performed register duties during peak.

▪ Facilitated interviews, performed onboarding, and trained new employes.▪ Handled guest inquiries and resolved customer complaints.▪ Performed audit duties, which included balancing employee workforce, performed corrective measures and balancing the spreadsheets.▪ Reviewed reports to ensure exceptional customer service satisfaction for guests.

• Cash handling, assist customers, stock shelves, price checks, and maintain a clean work environment

▪ Trained new staff members and assisted customers.▪ Managed a POS system and represented Canada for the guests, provided magical and creative demonstrations to guests.▪ Maintained a high level of cleanliness and assisted with restaurant duties.

• Deal with cash, take orders, serve, maintain a clean work environment

• Deal with cash; always had a perfect till• Assist customers and ensure their happiness• Answer phone calls, handle customer requests and problems

• Prepare food in a fast paced work environment• Take customer orders• Deal with cash, maintain and enforce all rules for safety

• Prepared food for events ranging from 100-1000 people• Plate all food in a fast-paced line with accuracy and cleanliness in mind