At Halo Cannabis Campus, I started as a Patient Service Representative and quickly made an impact by reducing patient wait times and setting new records for end-of-day drawer and total store sales. As a Retail Floor Manager, I was responsible for educating myself and the staff on cultivars, terpenes, aroma/tastes/aesthetics, medical implications, and efficacy to provide quality customer service to patients. I made sure to adhere to state and municipal regulations for medical and recreational… Show more At Halo Cannabis Campus, I started as a Patient Service Representative and quickly made an impact by reducing patient wait times and setting new records for end-of-day drawer and total store sales. As a Retail Floor Manager, I was responsible for educating myself and the staff on cultivars, terpenes, aroma/tastes/aesthetics, medical implications, and efficacy to provide quality customer service to patients. I made sure to adhere to state and municipal regulations for medical and recreational cannabis and was in charge of validating drawers and the store safe, participating in inventory cycle counts, and disposing of non-compliant products Show less

As a 1st Assistant Manager, I was responsible for overseeing all aspects of the store's operations while actively contributing to the customer experience. I mentored and developed my staff in an efficient manner while maintaining proper procedures and quality assurance. I managed employee scheduling, monitored financial activities such as labor, food cost, and waste, and excelled in a fast-paced, high-pressure environment.

I began as a Customer Service Representative, answering phones, taking orders, making orders, and restocking and rotating inventory. I was promoted to Shift Leader in June 2016, responsible for overseeing the shift, ensuring food and cash control, following policy and procedures, and maintaining the cleanliness of a five-star store.