I provide counselor assistance to primarily low income workers, a number of them with disabilities. Our goal is to encourage economic empowerment by assisting individuals and families to move toward financial self sufficiency with tax preparation assistance, financial education and disability benefits support.

Exceed customer's expectations with exceptional service, vast menu and wine knowledge and superior guest relations. Train serving staff in restaurant operations, steps of service and menu/wine knowledge. Provide food and beverage service in a neighborhood restaurant where developing a relationship with your regular guests is tantamount to every aspect of the success of the business.

Handled a large volume of telephone traffic. Scheduled appointments for six physicians. Addressed patient concerns. Patient billing department team member. Liaison between doctors, office staff and pharmaceutical sales representatives.

Served as primary contact and correspondent for client officers, board members, members and subscribers. Gained a detailed knowledge of each organization and its policies and procedures. Developed a positive customer relationship with each client thereby identifying and advising client of appropriate add-on and cross-selling opportunities. Oversaw maintenance and production of various periodic reports, client records and accurate financial correspondence.

Prepared and maintained operating budget for $15,000,000 property including capital projects exceeding $150,000. Negotiated contracts hired and supervised contractors (ongoing) through completion and on budget. Oversaw collection and posting of over $200,000 in monthly accounts receivable and approved all invoices paid. Planned and carried out ongoing market research and creation of targeted marketing programs to generate new/maintain existing customer base. Managed sales/leasing consultants, office staff, maintenance and prep staffs, each with unique needs and problems.