-Conferred with customers by telephone, chat or email to provide information in regard to researched topics and events to support supervisor's work agenda and projects. -Managed electronic filing systems by updating paperwork, maintaining documents, and accurately recording information.-Completed business correspondence, transcription, and data entry. -Executed travel to locations for further research.

-Developed and applied strong leadership skills such as problem-solving, communication, and organization.-Maintained team efficiency, respond to customer concerns while providing friendly, knowledgeable support, and maintain a composed dining atmosphere of professionalism and comfort.-Handled employee-related issues to improve both performance and professional conduct. -Cultivated attendance reliability, initiated plans to improve customer relations, quality standards, and established high service expectations.-Mentored newly hired employees on operating equipment and safety and developed training manuals.

-Cultivated warm relationships with regular customers.-Worked with the Aloha system to place orders, manage bills and handle complimentary items. -Remained knowledgeable about menu items to better explain and suggest appropriate options for food allergy concerns.-Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.-Mentored new hires and was responsible for teaching in class lessons on company policies and procedures to increase learning opportunities.

-Answered customer inquiries and provided accurate information regarding products and services.-Gathered customer feedback through surveys and used the data to improve customer service.-Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.-Maintained detailed records of customer interactions, transactions and comments for future reference.-Identified areas of improvement in customer service processes and suggested changes accordingly.

-Managed an extensive client list of Synchrony Financial customers including several high profile accounts and taught them how to navigate the multiple system program.-Organized the training schedules, presented industry-specific PowerPoints, and collaborated with third party business partners to better handle the high profile accounts.-Assisted customers that called in on everything concerning the American Red Cross. -Scheduled classes, spoke with people about sensitive situations, and helped customers navigate the ARC website.