Sabrina Mack, Aphr Email & Phone Number

•Employee Education: Designed and led educational sessions on health plans and benefits, resulting in a 10% increase in employee engagement.•Timecard Management: Streamlined timecard processing procedures, enhancing accuracy and compliance.•Onboarding and Benefits Administration: Guided new hires through payroll and benefits setup, improving transition efficiency.•Communication and Reporting: Developed and delivered high-impact presentations, enhancing stakeholder engagement and information dissemination.• Recruitment and Talent Acquisition: Collaborated with hiring managers to identify staffing needs and implemented effective recruitment strategies, resulting in a 30% reduction in time-to-fill positions.

•Team Development: Trained and mentored staff, resulting in a 15% increase in team performance and compliance.•Process Improvement: Led initiatives to refine customer service processes, boosting efficiency by 20%.•Regulatory Compliance: Ensured 100% compliance with industry regulations, reducing audit findings.•Operational Efficiency: Implemented enhancements that streamlined workflows and improved overall operational effectiveness.

• Communicated effectively with customers to address inquiries and provide assistance, exceeding performance goals and enhancing customer satisfaction levels.• Reviewed all loan agreements to ensure accuracy and compliance with regulatory standards, mitigating risks and maintaining high-quality service delivery.• Collaborated with internal teams to troubleshoot issues and find effective solutions, contributing to the overall success of the organization.• Managed administrative tasks related to loan processing and accounts receivable, demonstrating strong organizational and multitasking abilities.

Cincinnati, Ohio

• Proactively roaming, engaging and genuinely welcoming/checking in members and guests and verifying credentials • Acting as a club host or hostess and providing direction as needed • Interacting with guests on the floor by walking Club on a regular basis• Ensuring the food station, counter and tables stay clean throughout the day by partnering with service partners • Resolving guests concerns and escalating to the Lead as needed • Effectively handling unruly passengers, working with Club Lead, Station Leadership, airport police and TSA when necessary• Proactively taking appropriate service recovery measures • Communicating with guests during IROPS and flight delays • Assisting Lead agent in managing inventory, stocking items and gauging what is needed