A start-up where I was responsible for all content development, project management, budgeting, marketing, strategy, legal, accounting and launch of company. • Created initial product offering, launch, and collateral.• Worked with editor and publisher to publish book.• Developed all strategy, marketing, and budgets.

Running of the day-to-day operations of the entire company, as well as overall responsibility for Operations, HR, Finance, Legal, and Project Managers throughout the company. Reported directly to the President

Creating and refining the processes to operationalize the Content development of the company. This consisted of short-form and long-form video training modules, and online assessments. Worked with Product and IT to create customer flow as well as user path of website. Worked with other departments to help with their projections, systems, and overall budgeting.

Working with a few select companies/individuals in a consultant role to develop and implement strategic plans, operational planning and scaling. During this time I have been able to turn around a company with a 13% yearly average decrease in revenue, to a positive 18% in just 8 months from writing and implementing a strategic plan which included a new CRM, implementation of KPIs, and addressing the overall company culture. For another business I have helped create a new B2B workshop curriculum, course material, and collateral which positions them as a leader within their field, and has dramatic civic impact. I work within Operations, Finance, Legal, and Strategic Planning.
Working with a few select companies/individuals in a consultant role to develop and implement strategic plans, operational planning and scaling. During this time I have been able to turn around a company with a 13% yearly average decrease in revenue, to a positive 18% in just 8 months from writing and implementing a strategic plan which included a new CRM, implementation of KPIs, and addressing the overall company culture. For another business I have helped create a new B2B workshop curriculum, course material, and collateral which positions them as a leader within their field, and has dramatic civic impact. I work within Operations, Finance, Legal, and Strategic Planning.

Promoted to oversee BPO/vendor expansion into Asia and establish a new quality management system for all content operations worldwide. Full accountability for the global quality, processes, standards and cost efficiency of +1 billion scanned records in 16 countries annually. Within 20 months…• Brought in a new quality management system and guidelines for the US, Canada, UK, Germany, Australia that improved overall quality and reduced rework by 58%• Introduced more structured standards, KPIs and workflows for international vendors, and brought same principles to domestic teams that had previously underperformed • Offshored three US-based components to Asia, improving efficiency by 62% while maintaining highest quality standards• Combined two Utah-based content groups, improving productivity while reducing head count 50% • Created a new tool and workflow system that streamlined processes, improved reporting and saved over $5M in operating costs annually

Led the standardization and globalization of Ancestry’s imaging and digitization of +350M historically significant documents each year. Coordinated and optimized production and quality of imaging BPOs on three continents (North America, Europe and Australia). • Created and implemented Ancestry’s first Global Standards and SOPs for imaging that quickly reduced rework by 72%• Introduced the processes that improved volume capacity to 500 million documents/year while maintaining strict quality standards• Led the creation of a new cohesive tool system to improve efficiencies – includes a single QA tool that tripled speed, improved quality and saved $1.2M annually• Championed and designed new training programs for all staff, from front-line to senior leadership, focused on skill building, workflow models, KPIs and personal growth

Recruited to build and open a new remote scanning operation in Washington, DC to work directly with the National Records & Archives Administration (NARA) on the digitization of rare historical documents and textual records. • Completed a projected 1.5-year project in 3 months, building the only approved non-government facility to handle and scan rare NARA documents• Worked with construction companies, coordinated lease/tenant improvements, hired staff, and created all guidelines and SOPs including emergency procedures and transport protocols• Doubled size and output of the facility within 1 year of opening through rigorous training modules and stretch KPIs

Worked at four different locations across the United States for Gannett where I managed various Advertising and Marketing teams.