A multifaceted, solutions – focused, and customer/employee- oriented professional offering extensive operational management experience and a demonstrated track record of success within a variety of environments in the customer service & food and beverage arena. Recognized for successful and efficiently being able to handle multiple responsibilities while simultaneously resolving issues, consistently meeting establish goals, and exceeding key performance objectives. Direct and decisive leader, convincing motivator, and effective trainer dedicated to continuous improvements in quality, productivity, efficiency, and customer service. Highly developed interpersonal skills, relationship management, and problem-solving skills. Strong qualification in personnel development, team building, and team leadership.