Sabrina Ritchie Email and Phone Number

▪ Led the design and development phases for multiple Pega applications, ensuring alignment with stakeholder requirements and translating them into resilient solutions. Managed project sizing, scope, and governance to drive successful project outcomes.▪ Advised project management on strategic solution options and design enhancements, delivering comprehensive governance updates crucial to project success.▪ Mentored development team members on best practices and Pega techniques through the use of design sessions and code reviews, ensuring high quality standards.▪ Managed diverse development and Quality Assurance (QA) teams, balancing onshore and offshore resources.▪ Led Agile/Scrum activities, including backlog management, user story creation, and sprint organization in Pega Agile Studio.▪ Implemented deployment pipelines using Pega’s Deployment Manager, promoting continuous integration practices.▪ Established connectivity to external systems via JDBC, JMS integrations with Rabbit MQ, and Kafka, enhancing messaging capabilities using Data-Sets and Data-Flows.▪ Developed custom document generation solutions using templates and HTML formatting to create Word and PDF documents, in addition to advanced PDF search functionality.▪ Conducted internal application design reviews to drive continuous improvement.▪ Monitored Pega Diagnostic Cloud (PDC) for proactive identification and resolution of performance issues and errors.

Formerly RuleTek,LLC• Oversaw team professional development and performance management, including performance reviews, on-on-one meetings for feedback and guidance, implementing disciplinary actions when necessary, and fostering career advancement opportunities. • Played a pivotal role in aligning individual goals with organizational objectives, ensuring team members were equipped to excel in their roles.

▪ Directed application design and implementation, optimizing workflows and user interfaces while providing technical leadership for various applications.▪ Led the entire Software Development Life Cycle (SDLC), while also managing Agile/Scrum activities such as stand-ups, backlog grooming, and retrospectives.▪ Customized the Pega framework to accommodate specific application requirements.▪ Collaborated closely with SMEs to refine requirements, for comprehensive solution delivery.▪ Implemented SSO using SAML 2.0 for secure application access.▪ Configured Business Intelligence Exchange (BIX) reporting and transferred reports via REST API connectors to external file location.▪ Provided technical guidance to project development team members and administered training for new hires.▪ Orchestrated application deployments using Pega’s Deployment Manager.▪ Monitored cloud environments for performance and reliability using Pega Diagnostic Cloud.

Formerly RuleTek, LLC.▪ Provided technical leadership and guidance to junior team members.▪ Designed and developed sections/user interfaces, harnesses, workflows, data models, declarative rules, SLAs, and activities to address requirements.▪ Gained proficiency in troubleshooting tools such as Tracer, Clipboard, PAL, DB Trace, Pega Rules Logs, and System Management Application (SMA).▪ Developed integration processes for uploading invoice data via flat files to an IBM mainframe, executing Job Control Language (JCL) using Unix scripts for seamless data processing.▪ Utilized SQL Developer to create and update database tables, facilitating data management.▪ Created system integrations using SOAP connectors with XML parsing.

Formerly RuleTek, LLC• Participated in Agile development activities, including backlog refinement, sprint planning, and demos.• Designed and developed workflows, user interfaces, activities, data transforms, and classes in alignment with user story requirements. • Collaborated closely with senior system architects and clients during requirements refinement sessions to ensure solutions met business needs.

Engaged in a comprehensive vocational training program specializing in customer service within the IT sector. Gained proficiency in analyzing client IT systems and developing tailored solution proposals.