A newly created senior role, developing and delivering the events programme and managing the street cleaning operations across three Business Improvement Districts (BID) Bristol City Centre BID, Redcliffe & Temple BID and Broadmead BID. Events programme consists of large-scale outdoor public events (170,000 people) and exclusive events for our levy paying businesses which focus on networking and connecting businesses in Bristol. Managing the street cleansing teams who work across the BIDs ensuring the areas are clean and inviting for everyone visiting, working or living in Bristol.

• Lead on organisational objective to organise a diverse virtual and in-person events programme. • Secured speaking opportunities at prestigious external events which led to press coverage. • Line managed Events Executive.• Project managed complex product launches from inception to execution, working closely with internal and external stakeholders which included government bodies and representatives of the public and voluntary sector.• Created new welcome pack, onboarding process and members only area on the website which improved membership offer. • Managed marketing budget, defining, developing, and executing sector specific marketing strategies transforming complex products and services into a compelling narrative.• Working with agencies and in-house teams to deliver critical research insights into current market position and executing highly detailed competitor analysis.• Reporting on ROI against planned marketing activities and set KPI’s.

• Increasing the number of corporate and individual enquiries for the unique event spaces of the venue.• Training, mentoring and managing the sales team in using a more effective procedure for incoming enquiries leading to a 15% increase in sales.• Reporting to senior management on the team's sales performance which consistently exceeded monthly sales targets.• Identifying, developing and managing new potential income streams as well as price strategies. • Building strong relationships with customers, partners and suppliers to scope new business, facilitate repeat business and enhance the offering• Conducting site tours and familiarisation events to promote the facilities whilst maximising on upselling opportunities. • Leading the promotion of the venue offering at external events and exhibitions and proactively seeking new business opportunities at these events.• Establishing new online and printed marketing materials and improving our online presence which led to a significant increase in enquiries. • Producing event management schedules and ensuring all relevant departments, suppliers and event support teams are briefed on client needs and site requirements.• Managing events with responsibility for support staff and securing customer satisfaction and outstanding delivery whilst enhancing the venue's reputation as one of Bristol's best venues,

Promotion to include additional responsibilities:• Deputy to Team Manager.• Leading role in operational team management, financial forecasting and budget management.• Identifying new business opportunities and strategic business development.

• Ensuring the delivery of well-run, high quality and profitable conferences and exhibitions across Europe, North America and Asia. • Project managing conferences to ensure that key deadlines are met and to stay within budgets and meet targets.• Proactively driving delegate, exhibitor and sponsorship sales.• Liaising and negotiating with hotels and other suppliers to ensure the events run smoothly and cost-effective.• Inducting new team members ensuring appropriate mentoring and supervision, identifying training needs and development opportunities. • Satellite manager to teams of 6-25 people at various national and international exhibitions and conferences.• Producing and delivering effective multi-channel marketing campaigns.• Sole responsibility of the corporate Twitter account.• Writing and distributing regular press releases.• Developing and implementing new ways to segment, target and analyse data and behaviour of customers. • Member of the CRM Project Steering Team working with consultants to design a new internal database using my expertise to guide design and functionality.

• Managing national and international marketing campaigns, projects and events. Achieved conversion rate of 43% for PADI’s try dive campaign and organised the first PADI Women's Dive Day campaign which saw 320 different events in 60+ countries across the world take place on the same day.• Collaborating with regional managers on implementing campaigns at destinations.• Evaluating and reporting on campaigns and events.• Organising and attending national and international exhibitions with responsibility for all team members.• Researching, writing and editing marketing and promotional content across print and digital mediums. • Collaboratively produced advertising creatives, images and video content. Adapting these materials to suit local markets through research and evaluation of former engagement and uptake. • Creating and distributing blog articles and HTML email communications to readers around the world in 8 different languages.• Strategic management of B2B and B2C social media (over 1 million Facebook fans).

• Providing customer service over the phone, via email, social media and letters to obtain new customers and encourage repeat custom. • Understanding who the customers are and tailor service and sales approach accordingly.• Meeting departmental objectives and targets; prioritising and managing my workload to positively contribute towards them.• Working towards international team targets as well as individual targets.• Dealing with customer complaints in an efficient and supportive manner.

▪ Assisting with client correspondence via email and phone.▪ Co-ordinating the clients’ documents, e.g. invoices, payment requests, travel itineraries.▪ Arranging additional services e.g. car hire, cook/chef service.▪ Processing guest questionnaires.▪ Loading and managing data into the in-house reservation system (Travel Studio).▪ Compiling and maintaining internal databases.▪ Creating and updating of promotional and sales documents.

I catered in VIP areas at several different events, as well I assisted with day to day operations in restaurants at luxury hotels such as Palais Coburg, Intercontinental and Radisson Blu. Communication skills, handling tasks efficiently and multi-tasking were of utmost importance. Learning and applying these skills enabled me to gain a foundation in the gastronomic area.My main tasks were:• Welcoming and greeting every guest, while increasing revenue, and building guest loyalty.• Responsible for preparing and serving high-quality food and beverage products timely.• Maintaining and ensuring a clean and welcoming environment indoors and outdoors.• Delivering remarkable guest-service in a high-pace environment.• VIP service.