Director
CurrentLead the Client, Audit and Regulatory Engagement (CARE) team to ensure timely and accurate responses to audit, client due diligence and supervisory exam requests in collaboration with various stakeholders on behalf of Cybersecurity and Technology Risk Management.Establish a client-centric process for managing due diligence requests, effectively balancing the security interests of DTCC, resulting in streamlined client interactionsConsistently exceed deadlines for client due diligence inquiries and requests for information, providing a high level of client service and enhancing client satisfactionCreated a client metrics report that provides actionable insights and improves client relationship management Oversee the delivery of external audit reviews for DTCC’s information and cyber security program, ensuring compliance with client regulatory obligationsLead client meetings to discuss DTCC’s security profile, fostering transparency and trust with clientsIntegrated the audit process into the client and regulatory engagement process for CS&TRM, improving overall efficiencyShorten the production time of the audit reporting process by 83%, significantly increasing operational efficiency Implement a cross-training program to address key person risk in the audit process, ensuring continuity and resilienceSupervise the timely submission of exam requests on behalf of CS&TRM, collaborating with regulatory, legal and IT stakeholders to fulfill requests from supervisory authorities Collaborate with Compliance to facilitate the completion of Annual Compliance Reports and track and maintain regulatory compliance requests in adherence to regulatory guidelines Designed a process for recording regulatory data, that is being used to establish a regulatory exam portal for CS&TRM, enhancing data management and accessibility