— Successfully delivered over 350+ vaccines per day totalling over 55,000 vaccinations in 16 months— Managed, supervised and trained over 60 employees (20 healthcare professional and 40 Administrative employees) ensuring that appropriate qualifications and standards met the NHS guidelines promptly and efficiently— Dealt with a range of customer complaints and queries diligently and sustained a high quality of service resulting in over 200 Google reviews with a current rating of 4.9 stars — Reacted to variable demands from the NHS at short notice to rapidly deliver high volumes of COVID-19 vaccinations efficiently and safely

— Supervised and ensured the health and safety for over 1,900 Commonwealth athletes and officials in the village grounds— Assisted with daily and night operations of athletes ensuring all requests were met to an exceptions standard — Managed a central communications centre with involved co-ordinating 12 different departments collectively throughout the day and night

— Engaged within a variety of hospitality role using technical and organisations skills to retain customer satisfactions, engagement and retentions though promotional and other operational tools— A valuable team member, continuously adapting to situations and roles by utilising new and previous skills, communications skills, task management and team leadership— Promoted to higher roles such as senior and management roles within an accelerated timeframe of 4 week, both on event and operations, adapting to the scenarios and applying internal and external knowledge

— Recruited volunteers and provided them with an induction, support, supervision and mentoring— Monitored volunteers during the programme, assessed their progress and satisfactions, observed and conducted performance evaluations

— Assisted the management of marketing operations, planned and developed marketing materials for several social media platforms— Provided online engagements and recruited clients at volunteer fairs and career events— Assisted the recruitment of volunteers through online platforms and face-to-face communications

— Maintain business operations throughout entire COVID-19 and continue to implement strategies to enhance business efficiency and growth in the short and long-term— Deploy client-facing and communications skills to engage with customers and achieve consistently high levels of customer service and satisfaction— Promote services and products by direct communication with customers and also through digital marketing campaigns on social media platforms— Carry out an end-to-end recruitment process for University Summer Placements and Pharmacy Pre-Registration positions

— Managed financial records, attended board and committee meetings and adapted to take on additional roles of Treasurer, Team Manager and Recruitment Officer— Held positions of Vice Captain in 2014, Owner and Captain in 2015, Player from 2016 onwards

— Recognised as a valuable team member and continuously adapted to rapidly changing situations by utilising extensive communications skills, task management and teamwork skills— Engaged with customers on a regular basis with a focus on professionalism and work-ethic to ensure high customer satisfaction levels through out the year

— Coached groups of 15+ students aged 3- 13 years old on technical performance and development programmes— Reviewed, designed and planned teaching materials, delivered 1-to-1 sessions and implemented fresh strategies to enhance performance and development